Frequently asked questions
Create a Tressé account
To create a Tressé account, simply:
1. Click the icon at the top right of the screen
2. Once on the sign-in page, click «Create my account»
3. Enter your details
4. Confirm
We recommend creating an account to access the following benefits:
- Track your order
- Print your invoice
- Save your payment information
- Benefit from certain offers available only to customers with an account
Log in to my account
To log in to your Tressé account, click the person icon at the top right of your computer’s homepage or access the menu on mobile.
Enter your email address and password, then confirm.
Edit or add information
You can edit or add personal information in your «my account» area.
Delete my account
To delete your Tressé account, you can email us at: serviceclient@tresse-paris.com. Please let us know the reason for your request. Please note that you will no longer have access to your order history afterwards.
If you would like to receive our newsletter and keep up with our news, go to the bottom of the website’s main page and enter your email address.
You can unsubscribe directly from the newsletter by clicking "Unsubscribe". For any questions, you can contact us at: serviceclient@tresse-paris.com
To place an order on our website:
1. Select your items on the website and add them to your basket
2. Confirm your basket
3. Select your delivery method
4. Enter your delivery address
5. Choose your payment method, then enter your bank details
We recommend creating a customer account so that you can track your order and view your invoices.
Once your order has been confirmed, you will be directed to a screen confirming that your order has been registered. A few moments later, you will receive a confirmation email with your order number.
Any order placed before 12 noon will be processed the same day.
If you have chosen standard, express or collection point delivery, you will receive a dispatch email within 2 business days. This period may be extended during promotional periods, outlet sales or sales. The dispatch email will include the tracking number, according to the delivery method chosen, allowing you to track your parcel.
- Once your order has been confirmed, you will no longer be able to modify it, even if it has not yet been dispatched.
- During special offers on the website, preparation times may be extended. You will be notified on the website.
Payment methods
We accept payments by bank card (CB, Visa, MasterCard, AMEX, Apple Pay), PayPal or Klarna.
Bank card transactions on our website are fully secure. We have an SSL certificate that guarantees the security of payment pages and the confidentiality of your data. Your bank account will be charged on the order date.
With every order, we offer you the option to save your payment card, allowing you to save time on your next order. Simply enter the security code on the back of your card to confirm payment. It will be deleted after each order and requested again for every new order.
Orders placed before 12 p.m. will be processed the same day.
Shipping is free on orders of €300 or more in mainland France.
When you place an order on our website, you can choose from several delivery options:
• Standard delivery – France
Delivery within 2 business days.
Shipping costs €8 for orders under €300 in mainland France.
Your package will be delivered by Chronopost. Once your order is confirmed, you will receive an order confirmation email.
When your package ships, you will receive an email with your Chronopost tracking number.
A signature is required upon delivery for purchases of €300 or more.
• Standard delivery – European Union
Delivery within 2 to 4 business days.
Shipping costs €12.
Your package will be delivered by Chronopost. Once your order is confirmed, you will receive an order confirmation email.
When your package ships, you will receive an email with your Chronopost tracking number.
A signature is required upon delivery for purchases of €200 or more.
• Pickup point delivery – France
Delivery within 2 to 3 business days.
Shipping costs €4 for orders under €300 in mainland France.
Your package will be delivered to a Mondial Relay pickup point. Once your order is confirmed, you will receive an order confirmation email.
When your package ships, you will receive an email with your Mondial Relay tracking number.
To collect your order, please bring your order confirmation and an ID to the pickup point.
Your package will be available at the pickup point for 5 days.
• International delivery
Delivery within 2 to 5 business days, depending on the destination.
Shipping costs between €12 and €40; an estimate will be shown in your cart once you enter your address.
Your package will be delivered by Chronopost International.
When your package ships, you will receive an email with your Chronopost tracking number.
A signature is required upon delivery for purchases of €200 or more.
Only an item that is new, unworn, and in its original condition will be refunded or exchanged. The item must be returned in its original packaging or, if that is not available, in packaging that provides equivalent protection, with the garment tag attached.
You may return your items within 14 days of receiving your package.
The customer will be refunded the full amount paid for the item concerned, excluding any shipping charges where applicable.
A. To make a return from mainland France or the European Union:
1. Register your return request through our returns portal or from your customer account. Select the item(s) you wish to return.
2. Once you have completed the return process, you will find a prepaid shipping label at the bottom of the page. This document will also be emailed to you once your return request has been received.
3. Place the item(s) you wish to return in your package, along with the return form.
4. Attach the return label to your package.
5. Drop off your package at a La Poste location.
B. To make a return from outside the European Union:
Register your return request through our returns portal or from your customer account. Select the item(s) you wish to return.
Refunds:
Your refund will be processed automatically within 10 business days after our warehouse receives your package. This may take longer when our customer service team is handling a high volume of requests.
The refund will be issued to the payment method used for the order.
Exchanges:
If the size or style is not right for you, you can exchange your order for another item.
Through our returns portal, select the item(s) you wish to exchange. You can exchange your item for the same one in a different size and/or color, or for an item of the same price, subject to availability.
Once our warehouse receives your package, we can process the exchange. Exchanges are completed within 2 to 3 business days.
Right of withdrawal:
For orders delivered to a country in the European Union, you have 14 days from the date your order is delivered to exercise your right of withdrawal.
To exercise this right, submit your request through the online returns portal on our website, as you would for a standard return.
Once you have submitted your request, you must arrange to return your package at your own expense. Tressé will not provide a prepaid return label.
Your package must be sent to the following address:
Logtex – Returns Department
1 rue des Lacs
10800 Moussey
France
We recommend keeping your proof of shipment until our team confirms receipt of your package.
Note:
If you choose to return your order using your own shipping arrangements, Tressé accepts no responsibility for the package and cannot be held liable if it is lost.
If you have any questions, our customer service team is available Monday through Thursday from 10 a.m. to 6 p.m. by email at serviceclient@tresse-paris.com or by phone at 01 42 89 96 63.