Terms and Conditions of Sale
To access our U.S. Terms and Conditions of Sale, click here: https://tresse-paris.com/pages/privacy-policy
Any online purchase made on the website www.tresse-paris.com is subject to prior review and acceptance of these Terms and Conditions of Sale.
- Definitions
- Item: an item of any kind offered for sale (e-commerce service) on the Site
- Customer: a non-commercial natural person placing the Order and having full legal capacity.
- Order: a commitment to purchase all Items selected by the Customer through the Site’s e-commerce service.
- Site: the website published by TRESSE and accessible at www.tresse-paris.com
- Preamble
These general terms and conditions of sale (hereinafter the “Terms and Conditions”) apply exclusively between each Customer and the company Lifestyle Capital (hereinafter “TRESSE”), whose registered office is located at 1 avenue Franklin Roosevelt, 75008 Paris, registered with the Paris Trade and Companies Register under number 887 593 630.
You can reach an advisor on the TRESSE team at 01 42 89 96 63 or contact us by email at serviceclient@tresse-paris.com
These Terms and Conditions of Sale apply without restriction or reservation to all Items offered for sale on the Site.
The applicable Terms and Conditions are those appearing on the Website on the date of the Customer’s Order.
Every Order placed on the Site is subject to the Customer’s prior review and unconditional acceptance of these Terms and Conditions of Sale and the applicable prices.
The Customer’s “click” on the “Proceed to payment” button available on the order validation page constitutes acceptance.
These Terms and Conditions prevail over any other document.
- Warning
The sale of Items on the Site is exclusively for retail sales to individuals.
Under no circumstances may the Site be used by Customers who are professional sellers, whether acting individually or together, regardless of how they market their products (including online marketplaces, shopping centers, intermediaries or physical stores). Accordingly, the Customer acknowledges and accepts that Items may be purchased only in quantities consistent with the average consumer’s needs, both in terms of the number of Items in a single Order and the number of individual Orders for the same product that are consistent with the usual quantity purchased by an average consumer. TRESSE reserves the right to refuse an Order clearly placed by a Customer who is a professional seller.
Every Customer acknowledges that the Internet is not entirely reliable, particularly with regard to the security of data transmission, uninterrupted access to the Site, the volume and speed of data transmission, and the spread of viruses.
TRESSE warns each Customer of the need to implement, on their computer or portable or mobile device, a solution and security measures designed to prevent the spread of viruses.
- Creating a customer account
Anyone may create a customer account freely and at no cost through the "Create an account" section.
To create a customer account, the Site user must complete the form provided.
This account is strictly personal to the Customer and allows them to identify themselves before validating each Order.
When creating a customer Account, the Customer enters the information needed to identify them under their sole responsibility and control. They undertake to provide complete, accurate and up-to-date information, not to impersonate a third party, and not to conceal or change their age.
When creating a customer account, the Customer chooses a username (email address) and password.
If the chosen username is already in use, the system will prompt the Customer to choose another.
Usernames and passwords are personal and confidential. While TRESSE takes all appropriate precautions and undertakes to protect its Customers’ personal data, the Customer is advised to keep their password secret and not disclose it to any third party for any reason.
If the Customer suspects that a third party is using their username and password, they must immediately notify TRESSE so that they can change their password and/or choose to close their customer account.
TRESSE reserves the right to close any customer account and consequently refuse any sale to a Customer in the event of non-payment of one or more previous Orders.
In this case, TRESSE will email the Customer at the address provided when they created their customer account to inform them that their username and password have been deactivated and their account closed. The Customer will be given eight (8) calendar days’ notice to submit any comments to TRESSE, without prejudice to the suspension of their Account during the notice period.
In general, the Customer is informed that their account may be closed following the Customer’s first request sent by email to TRESSE.
- Product characteristics
The Items available for sale are those listed on the Site. Offers remain valid for as long as they are visible on the Site.
They are offered subject to the availability displayed on the Site.
TRESSE reserves the right to withdraw from sale, at any time, any Item displayed on the Site and/or to replace or modify any information associated with the Items displayed on the Site.
If an Item is unavailable after an Order has been placed, the Customer will be notified by email and the Order will be automatically canceled. TRESSE undertakes to issue a refund as soon as possible, and no later than 14 days after the Order is canceled.
Items offered for sale on this Website are available for delivery only to the following territories: Metropolitan France and Europe.
The characteristics of Items sold on the Site (photographs, graphics, Item descriptions, etc.) may change over time. The Customer should rely only on the image of the Item displayed when placing the Order.
In the event of errors or omissions in the description of an Item, TRESSE’s liability is limited to reimbursing the Customer for reasonable costs incurred in returning the Item.
- Ordering products
Any Order entails an obligation to pay.
The Customer declares that they are at least 18 years old and have legal capacity or, if they are a minor, warrants that they have parental authorization to place their Order.
To place an Order, the Customer must follow the online purchase process and click “Place Order” to submit the Order.
Payment for the Order constitutes acceptance of these Terms and Conditions, the price of the Items, and the content of the Order.
Once payment has been validated, TRESSE sends the Customer an email confirming their Order.
Every Order is subject to TRESSE’s prior acceptance and is confirmed only once the Customer receives an email confirming shipment of the Item(s).
Any Order may be refunded if it is found to have been placed in breach of these Terms and Conditions of Sale.
If the Customer does not receive an email after placing their Order, they must contact TRESSE Customer Service as described in Article 13 of these Terms and Conditions of Sale.
TRESSE cannot be held liable under any circumstances for a data entry error, or the transmission of such an error, attributable to the Customer that prevents delivery of the confirmation email and/or the Order.
Customers are advised to print their Order confirmation email.
For any questions about tracking an Order, the Customer should consult their customer account on the Site or contact Customer Service as described in Article 14 of these Terms and Conditions of Sale.
- Product prices
Prices shown on the Site include all taxes but exclude shipping charges.
They take into account VAT and any discounts applicable on the date of the Order.
Any new taxes or contributions, particularly environmental ones, may be reflected as an increase or decrease in the sale price of the Items.
The prices of the items exclude delivery charges (postage, packaging, and parcel preparation, according to the applicable rates).
Shipping charges are specified on the Site before the Order is confirmed.
TRESSE reserves the right to change the prices of Items at any time, with Items invoiced on the basis of the rates in force at the time each Order is validated.
The price charged for the Items is therefore the price indicated when the Order is placed.
- Payment for the order
Every Order entails an obligation to pay by bank card using an account with sufficient funds, or by PayPal. The Order becomes final only once its price and associated charges have been paid in full.
The price charged to the Customer is the price indicated in the Order confirmation sent to the Customer by email.
The Order is payable immediately by bank card (CB, Visa, MasterCard, AMEX, Apple Pay) or payment account (PayPal, Klarna).
Once the Order has been shipped, the Customer is informed by email that their invoice, including delivery charges and VAT applicable on the date of the Order, is available online in their customer account.
The Customer may save their banking information in their account. In that case, the data remains encrypted and inaccessible.
- Delivery terms
The Customer will receive an Order number by email confirming that it has been properly processed. The Customer will be informed by email of the various stages of their Order.
The Customer will be notified of shipments by email at the email address provided in their customer account.
The Customer is offered several delivery methods selected by the Customer:
- standard home delivery is charged
- Delivery to a pickup point is subject to a charge.
- express home delivery is charged
If the Customer chooses home delivery:
- The Customer can use the shipment number to track their package on the carrier’s website.
- The Customer is responsible for providing accurate information necessary for the proper shipment and delivery of the Order, such as an access code or access instructions.
- If the Customer is absent at the time of delivery, a delivery notice will inform the Customer how their package will be held and made available, under the carrier’s sole and exclusive responsibility.
- Upon receiving your order and in the presence of the delivery person, we recommend checking the condition of the package and the items. If you notice any issue, please note it in writing on the carrier’s delivery slip or refuse the package. No subsequent claim concerning the condition of the items will be accepted.
- The Customer assumes full and exclusive risk of loss of or damage to the Items from the time of delivery.
- Delivery times
Items are delivered to the delivery address indicated by the Customer when placing the Order, no later than the end of the period indicated when placing the Order, depending on the country of delivery.
TRESSE undertakes to deliver within a maximum of 30 (thirty) calendar days from the date of the Order, regardless of the delivery method selected.
If delivery is delayed beyond the maximum period stated above, the Customer may contact TRESSE Customer Service and request delivery within an additional reasonable period. If delivery is not made within that new period, the Customer may terminate the contract by email or letter and obtain a refund for their Order.
The contract, and therefore the sale, will be considered terminated when TRESSE receives the email or letter informing it of the Customer’s decision, unless delivery takes place between the sending and receipt of the Customer’s email or letter.
If the Order is permanently canceled, the Customer will receive a refund of the price paid for the Order within 14 days of the date on which the Customer gives notice of cancellation.
Each delivery shall be deemed completed once the package has been made available to the Customer, in particular by the carrier, as evidenced by the tracking system used by the carrier.
If the package is damaged or the Item does not match the Customer’s Order, the Customer must initiate the return procedure described in Article 11 below within 14 calendar days of shipment.
- Right of withdrawal and return procedures
- Right of withdrawal
Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights and Law No. 2014-344 of March 17, 2014, as transposed into Articles L. 221-18 et seq. of the French Consumer Code, any consumer has the right to cancel their order at any time within 14 calendar days from the date on which they received the Item(s), without having to provide reasons or pay penalties.
Under these Terms and Conditions, TRESSE wishes to grant the Customer an extended withdrawal period of 14 calendar days. This withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the Order.
To exercise their right of withdrawal, the Customer must notify TRESSE of their decision to withdraw by means of an unequivocal statement sent to the following address:
TRESSE Customer Service – 1 avenue Franklin Roosevelt, 75008 Paris
To do so, the Customer may send their withdrawal notice or any other unequivocal statement to the following email address: serviceclient@tresse-paris.com. If the Customer uses this option, TRESSE will promptly send an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
After notifying TRESSE of their withdrawal in accordance with these provisions, the Customer must return the relevant Item(s) within a maximum of 14 days of that notification. This deadline is deemed to have been met if the Customer sends back the relevant Item(s) before the 14-day period expires.
Any withdrawal made after the 14-day period referred to above cannot be accepted.
Only a new, unworn and unsoiled Item will be refunded. The Item must be returned with its garment tag, in its original packaging or, failing that, in packaging providing equivalent protection.
Returns must be sent by mail.
The Customer has access to a prepaid label, which must be requested through the returns interface. Under no circumstances will TRESSE reimburse return shipping costs paid directly by the Customer at their post office.
To make a return:
- The Customer must visit the website to register their return request and specify the product(s) they wish to return. This step is necessary to validate your request.
- The Customer then receives confirmation of their return request by email.
- The Customer must place the item(s) to be returned in their box.
- The Customer must affix the prepaid shipping label to the box.
- The Customer must drop off their box at the post office.
Once the package has been received and the returned Item(s) inspected, TRESSE undertakes to refund the Customer as soon as possible following notification of the withdrawal request. If the relevant Item(s), or proof of their shipment, have not been received within that period, TRESSE reserves the right to defer the refund until it recovers the Item(s) or the Customer provides proof that they have been shipped.
The Customer will be refunded all amounts paid for the relevant Item and shipping costs (except any additional costs resulting from the Customer’s choice, where applicable, of a delivery method other than the least expensive standard delivery option offered by TRESSE). The refund will be made to the bank account or payment account the Customer used to pay for the Item(s) in their Order.
The Customer will receive a confirmation email once the refund has been initiated. The Customer may track the return of their parcel in the “My Orders” section of their Customer account.
The Customer can track their package using the tracking number provided by the postal service.
- Returns for items purchased during outlet sales on the Website
Returns are free of charge. Customers can request a prepaid label through the returns portal. Outlet orders may only be returned by mail.
Once the returned Item(s) have been inspected, TRESSE undertakes to refund the Customer as soon as possible following notification of the withdrawal request.
The Customer will be refunded all amounts paid for the relevant Item and shipping costs, to the bank account or payment account they used to pay for the Item(s) in their Order.
The Customer will receive a confirmation email once the refund has been initiated. The Customer may track the return of their parcel in the “My Orders” section of their Customer account.
For information or questions, Order tracking or warranty claims, the Customer should contact Customer Service by email at serviceclient@tresse-paris.com, by completing the contact form on the Site’s contact page, or by calling 01 42 89 96 63 Monday through Friday, 10 a.m. to 6 p.m.
- Warranties
The Items are covered against lack of conformity and redhibitory defects under the conditions set out in Articles 1641 to 1649 of the French Civil Code and Articles L 217-1 et seq. of the French Consumer Code, from the date of delivery:
- Warranty against hidden defects
- Article 1641 of the French Civil Code: the seller is bound by the warranty against hidden defects in the item sold that render it unfit for its intended use, or that impair such use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had they known of them.
- Article 1643 of the French Civil Code: the seller is liable for latent defects, even if unaware of them, unless, in that case, the seller has stipulated that they shall not be bound by any warranty.
- Article 1644 of the French Civil Code: in the cases provided for in Articles 1641 and 1643, the buyer may choose to return the item and receive a refund of the price, or keep the item and receive a partial refund of the price.
- Article 1646: if the seller was unaware of the defects in the item, the seller shall only be required to refund the price and reimburse the purchaser for expenses incurred as a result of the sale.
- Article 1648, paragraph 1 of the French Civil Code: an action arising from latent defects must be brought by the buyer within two years of discovering the defect.
13.2 Statutory warranty of conformity
- Article L 217-4 of the French Consumer Code: the seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from packaging, assembly instructions, or installation where this has been made the seller’s responsibility under the contract or carried out under the seller’s responsibility.
- Article L 217-5 of the French Consumer Code: the goods conform to the contract:
1/ If it is suitable for the use ordinarily expected of similar goods and, where applicable:
- if it corresponds to the description given by the seller and has the qualities presented by the seller to the buyer in the form of a sample or model;
- if it has the qualities that a buyer may legitimately expect in light of public statements made by the seller, producer, or its representative, particularly in advertising or labeling;
2/ Or if it has the characteristics jointly agreed upon by the parties or is suitable for any specific use sought by the buyer, brought to the seller’s attention and accepted by the seller.
- Article L. 217-7, paragraph 1 of the French Consumer Code: Any lack of conformity appearing within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.
- Article L. 217-9 of the French Consumer Code: In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller need not follow the buyer’s choice if it would entail a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller must proceed with the option not chosen by the buyer, unless this is impossible.
- Article L 217-10 of the French Consumer Code: If repair and replacement of the goods are impossible, the buyer may return the goods and receive a refund of the price, or keep the goods and receive a partial refund. The same option is available to them:
1/ If the requested, proposed, or agreed solution pursuant to Article L. 217-9 cannot be implemented within one month of the buyer’s complaint;
2/ Or if this solution cannot be implemented without major inconvenience to the buyer, given the nature of the goods and the intended use.
However, termination of the sale may not be declared if the lack of conformity is minor.
- Article L 217-11 of the French Consumer Code: the application of the provisions of Articles L. 217-9 and L. 217-10 shall be free of charge for the buyer. These provisions do not preclude the award of damages.
- Article L 217-12 of the French Consumer Code: any action resulting from a lack of conformity is time-barred two years after delivery of the goods.
This warranty allows the Customer to return defective or non-compliant delivered Items for a refund under the above conditions.
The Customer may contact TRESSE through the Site’s contact form for information on exercising these warranties. In accordance with Article 23 of these Terms and Conditions of Sale, the Customer will first contact TRESSE to seek an amicable resolution if they wish to invoke any of the warranties mentioned above.
- Agreement on evidence
The Customer acknowledges and accepts that the Order recording systems constitute evidence of all transactions between TRESSE and the Customer.
The Customer acknowledges and accepts that proof of their acceptance of these Terms and Conditions (and any updates thereto) is established by validating their order, for each order.
To this end, the Customer acknowledges and agrees that computerized data stored on TRESSE’s servers under reasonable conditions of security and integrity shall be deemed conclusive evidence of acceptance of the Terms and Conditions of Sale and of all transactions between TRESSE and the Customer.
Consequently, except in the event of a manifest error by TRESSE proven by the Customer, the Customer may not challenge the admissibility, validity, or evidentiary value of the Terms and Conditions and the content of the Order on the basis of any legal provision requiring certain documents to be written or signed in order to constitute evidence.
Accordingly, these records constitute evidence and, if submitted by TRESSE as evidence in any legal or other proceedings, will be admissible, valid and enforceable in the same way, under the same conditions and with the same evidentiary weight as any document created, received or retained in writing.
The Customer may print, download and retain a copy of the Terms and Conditions of Sale in paper or electronic form at any time.
- Liability
TRESSE reserves the right to modify the information contained on this Website at any time and without prior notice.
TRESSE undertakes to describe the Items sold on the Site as accurately as possible and to keep the information published there up to date as effectively as possible.
TRESSE shall not be held liable for any failure to fulfill its contractual obligations resulting from an unforeseen event or an event of force majeure as defined by French case law. Force majeure is an external, unforeseeable and unavoidable event.
In particular, TRESSE shall not be liable for any failure or delay in the performance of Orders caused by events beyond its control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, failure to perform, omission, or accident beyond TRESSE’s control and includes, in particular (non-exhaustive list):
- Strikes, closures, or other industrial action.
- Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
- Inability to use rail, sea, air, road, or other private or public means of transportation.
- Inability to use public and private telecommunications networks.
- Acts, decrees, legislation, regulations, or restrictions of any government.
- Strike, failure, or accidents involving maritime, postal, or other transport.
Performance under the Terms and Conditions of Sale will be suspended for the duration of the Force Majeure Event, and performance and delivery deadlines will be extended accordingly. TRESSE will make every effort, where possible, to bring the Force Majeure Event to an end or find a solution that allows it to fulfill its contractual obligations despite the event.
- License
TRESSE grants the Customer a limited license to use the Site for personal purposes only, excluding any professional or commercial use.
Under no circumstances may the Customer download or modify all or part of this Site without TRESSE’s prior express written permission.
Neither this Site nor any part of it may be reproduced, copied, sold, downloaded, modified, or used for commercial or professional purposes without the prior express written authorization of TRESSE.
The Customer must not use techniques enabling the copying of a trademark, logo, or any other information (including images, text, layouts) owned by TRESSE without its prior express written consent.
TRESSE grants the Customer nonexclusive, revocable permission to create a hyperlink to the Site’s home page, provided that the link does not harm TRESSE’s interests. A hyperlink suggesting that the Items are counterfeit could, in particular, harm TRESSE’s interests.
Under no circumstances may the creation of this hyperlink incur TRESSE’s liability, on any grounds whatsoever.
- Protection of personal data
The Customer is informed and agrees that their personal data may be collected on the Site and used by TRESSE, which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter the “General Data Protection Regulation” or “GDPR”).
TRESSE is committed to protecting and ensuring the security and confidentiality of its Customers’ personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent such data from being altered, damaged or accessed by unauthorized third parties.
In particular, Customers’ personal data may be transmitted to service providers and contractual partners who, as processors within the meaning of the GDPR, are involved in and directly contribute to the management of Orders and for whom it is absolutely necessary to access the personal data provided by the Customer when creating and using their Account (identity, postal address, telephone number, email address). Processors may act only on the instructions of TRESSE.
Customers’ personal data are collected for the following purposes:
- management of Orders and Customer relations;
- informing Customers about offers and commercial information relating to the brand;
- strengthening and improving communications from the Website and the brand, in particular by sending newsletters and special offers based on the Customer’s preferences observed on the Site;
- improving and personalizing the services offered to Customers; and
- compliance with legal and regulatory obligations.
The Customer’s personal data is retained only for the period strictly necessary in light of the purposes previously stated.
In accordance with the GDPR, the Customer has the right to access, rectify and object to the processing of their personal data (hereinafter the “Data Protection Rights”).
To exercise one or more rights under data protection law, the Customer must submit a request to TRESSE Customer Service by email or mail, either by completing the contact form on the Site or by writing to the following address and providing their first and last name, email address and customer reference numbers: TRESSE Customer Service, 1 avenue Franklin Roosevelt, 75008 Paris, FRANCE. The Customer must provide their first and last name, email address and customer reference numbers.
Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer’s signature, and must specify the reply address.
A response to a request made on the basis of one or more Data Protection Rights will be sent within 2 months of receipt of the request.
The Customer may provide TRESSE with specific instructions defining how they wish their Data Protection Rights to be exercised after their death, in accordance with the GDPR.
- Promotional offers and newsletters
Subject to prior consent, TRESSE may send Customers information about the brand’s Items and commercial offers by mail, email, text message or telephone, or through any social media pages operated by TRESSE or any of its subsidiaries.
The Customer may opt out of these marketing communications at any time and at no cost by clicking the “unsubscribe” link in each email, submitting a request through their online account or by mail, or replying STOP by text message.
- Cookies
This “COOKIES” section provides more information about the origin and use of browsing information processed when you visit our Site, as well as users’ rights.
Accordingly, when visiting the TRESSE Site, information about browsing activity may be stored in "Cookies" files placed on the user’s device (computer, tablet, smartphone, etc.).
TRESSE issues these cookies to make it easier for users to navigate the Site. They may also be issued by the brand’s partners to personalize advertising shown outside the Site.
Cookies may be included in various areas of the Website. These areas may display advertising content from advertisers on users’ devices.
Only the party that issued a cookie can read or modify the information it contains.
Reading or placing certain cookies may require the user’s prior consent. In such cases, after being duly informed through the cookie banner and these Terms and Conditions of Sale, the user gives consent by continuing to browse the Site.
Cookies have a lifespan of no more than 13 months after they are first placed on the user’s device.
- Cookies issued by TRESSE
The cookies that TRESSE places on the user’s device allow it to recognize the browser used to access the Site.
TRESSE uses cookies for the following purposes:
- Compile traffic statistics (number of visits, pages viewed, abandoned checkouts, etc.) to monitor and improve the quality of its services.
- Adapt the presentation of its Website to the display preferences of the device.
- Remember information entered in forms, and manage and secure access to restricted personal areas such as the customer’s account and shopping cart
- Provide users with content, including advertising, related to their interests and personalize offers
- Third-party cookies
When a user accesses the Site, one or more cookies from partner companies (“third-party cookies”) may be placed on their computer through pages of our Site or content displayed in advertising spaces.
The cookies placed on the TRESSE Site by service providers engaged by TRESSE to promote its activities and offers are intended to:
- Identify Items viewed or purchased on the Site in order to personalize the advertising shown.
- To send offers from the brand by email, if the user authorized this when registering with these providers.
Cookies in the Site’s advertising spaces are used to compile statistics on the advertisements displayed (number of impressions, advertisements shown, number of users who clicked on each advertisement, etc.).
The issuance and use of cookies by third parties are subject to those parties’ privacy policies. TRESSE has no access to or control over third-party cookies and acts as a processor within the meaning of the GDPR. However, TRESSE ensures that its partner companies process information collected on the Site solely for TRESSE’s purposes and in compliance with the GDPR.
Users can reject third-party cookies by adjusting their browser settings accordingly.
- Cookie choices
Users have several options for managing cookies. Any settings may affect their browsing experience on the Internet and their access to certain services requiring the use of Cookies.
- Users can configure their browsers to allow cookies to be stored on their devices or, conversely, to reject them, either systematically or according to who issued them.
- Users can also configure their browsers to ask them whether to accept or reject cookies each time, before a cookie is stored on their device.
- Configuration settings for the main browsers:
Users may choose to block or disable these cookies at any time by adjusting the browser settings on their computer, tablet or mobile device, in accordance with the instructions provided by their browser provider on the websites listed below.
For more information, users may also consult the CNIL website, in particular this page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-desites-quels-conseils
- In Mozilla Firefox:
Open the “Tools” menu, then select “Options”; click the “Privacy” tab, then select the desired options or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies
- In Microsoft Internet Explorer:
Open the “Tools” menu, then select “Internet Options”; click the “Privacy” tab, then the “Advanced” tab, and choose the desired setting or follow this link: http://windows.microsoft.com/frFR/windows-vista/Block-or-allow-cookies
- In Safari:
Select “Safari> Preferences,” then click “Security”; in the “Accept cookies” section, select the desired options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari
- In Google Chrome:
Open the settings menu (wrench icon), then select “Options”; click “Advanced Options,” then “Content Settings” in the “Privacy” section, and choose the desired options or follow this link: https://support.google.com/chrome/answer/95647?hl=fr
- On iOS:
https://support.apple.com/en-us/105082
Users can also type “cookies” in their browser’s “Help” section to find setup instructions.
TRESSE is under no circumstances responsible, on any grounds, for the content or operation of any social network, including those that may be linked to the Site.
- Intellectual property, domain name, and website
TRESSE is the exclusive holder of intellectual property rights in the following elements, without this list being exhaustive:
- On the Items offered on the Website and on trademarks associated with the Items;
- In the Site, including its structure, the organization and headings of its sections, its visual and graphic identity, design, usability and features, and the software, text, moving or still images, sounds, know-how, drawings, graphics and all other elements comprising the Site;
- In the databases, their structure and their content, designed and managed by TRESSE for the purpose of publishing the Site;
- In all graphic and technical design elements of the Site;
- On names, acronyms, logos, colors, graphics, or other signs that may be used, created, or implemented by TRESSE.
TRESSE is also the exclusive owner of the domain names “tresse-paris.com”
Consequently, it is prohibited to reproduce, directly or indirectly and in any form, the elements referred to in this Article; to alter the trademarks, patents, names, acronyms, logos, colors, graphics or other signs appearing on elements made available through the Site; or, more generally, to use or exploit these elements other than for the purposes of performing these terms.
Accordingly, reproduction or use of all or part of these elements is permitted solely for personal and private purposes. Reproduction or use of copies made for any other purpose is expressly prohibited.
- Changes to the Terms and Conditions of Sale
In view of possible changes to the Website and regulations, TRESSE reserves the right to amend the Terms and Conditions at any time.
Only the Terms and Conditions in force at the time the contract is concluded shall be binding on the Customer.
Where applicable, the new Terms and Conditions will be brought to the Customer’s attention by updating the dedicated page on the Website. The Customer expressly agrees to the new version of the Terms and Conditions by validating a new order.
- Applicable law, mediation, and disputes
These Terms and Conditions of Sale are governed by French law. In the event of a dispute, the Customer will first contact TRESSE Customer Service to seek an amicable resolution.
After the Customer has first contacted TRESSE in writing, the Mediation Service may be contacted regarding any consumer dispute that remains unresolved. For information on how to contact the mediator, click here.
The European Commission has also established an online dispute resolution platform. The platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
If the Customer and TRESSE cannot reach an amicable agreement, any dispute will fall under the exclusive jurisdiction of the French courts for the Customer’s place of residence.