Privacy Policy

Protecting your personal data is one of TRESSE’s values. By using our website (www.tresse-paris.com), you acknowledge that you have read this privacy policy (the “Privacy Policy”), which governs the use and protection of your personal data collected when using our Site, namely any information that identifies you directly or indirectly (the “Data” or “Personal Data”), such as your last name, first name, postal address, email address, or customer number.

1. Who is responsible for processing and protecting your Data?
2. What personal data do we collect?
3. Why do we use your Personal Data?
4. What rights do you have regarding your Personal Data?
5. Who are the recipients of your Personal Data?
6. Transfer of your personal data outside the European Union
7. Security and confidentiality of your Personal Data
8. How long is your Personal Data retained?
9. Miscellaneous

1. Who is responsible for processing and protecting your data?

The data controller determines the purposes for which your data is collected. It is the company LIFESTYLE CAPITAL (hereinafter TRESSE), whose registered office is located at 1 avenue Franklin Roosevelt, 75008 Paris, registered with the Paris Trade and Companies Register under number 887 593 630, and reachable by telephone at 01 42 89 96 63 and at the following email address: serviceclient@tresse-paris.com

2. What personal data do we collect?

Your personal data is collected, for example, when you enter it in the dedicated forms on the Site or when creating your customer account in store, when you place an order on the Site, during your exchanges with customer service, and more generally when browsing our Site. This includes the following Personal Data:

Information collected when you create an account on the Site such as your last name, first name, email address, password, contact preferences regarding subscription to our newsletter, telephone number, and date of birth.

Information required to manage and track your orders such as your bank card details to complete the transaction, your order history (for example, purchase amount and references of items ordered), and your written or telephone exchanges with our customer service department;

Information collected while you browse the Site such as your browsing history (for example, the date and time of connection and/or browsing, pages visited), the type of device and browser, your location, browser language, internet service provider, and IP address.

 

3. Why do we use your Personal Data?

We use your Personal Data for several reasons.

Our primary objective is, of course, always to satisfy you as a customer. To this end, we collect most of your data in connection with your purchases, in particular to deliver your orders and support you in managing our relationship.

In addition, we may collect your Data when you give us your consent for purposes that will enhance your experience with our brand.

Finally, other data is collected because it arises from a legitimate interest (for example, to allow you access to and use of our Site).

Below are further examples of the purposes for which data is collected:

Legal basis	Processing purposes
Your purchase	Deliver your ordered items Manage customer relations and any claims you may have
Your consent	Receive our newsletters and personalized offers Enjoy a personalized browsing experience based on your purchase history and browsing on the Site Benefit from our personalized advertising offers on third-party platforms
Our legitimate interest	Access and use the Site Analyze and improve the quality and performance of services Monitor use of the Site and improve your experience Protect our rights Manage transactions and combat fraud Produce statistics and segmentation, studies, and analyses to improve our knowledge of our customers Share Data within TRESSE for customer insight purposes

 

4. What rights do you have regarding your Data?

In accordance with applicable Personal Data regulations, you have the following rights, which you may exercise with us:

Right of access: you have the right to access the Personal Data we process;

Right to rectification: you have the right to ask us to correct your data if it is inaccurate or incomplete;

Right to erasure: you have the right to ask us to delete your Data (subject to the terms set out in Article 8 below);

Right to object: you have the right to ask not to receive further communications from us by using our online forms, the links at the bottom of our emails, or by replying STOP by SMS.

Right to data portability: you have the right to request the portability of your Data, if the conditions for exercising this right are met;

Right to information: you have the right to obtain information about how we process your Data.

To exercise your rights, you may send us an email by completing the contact form, selecting the “Personal data” reason, on the Site’s contact page, or write to us at the following address:  TRESSE, 1 avenue Franklin Roosevelt, 75008 Paris. We may ask you to provide proof of identity.

We undertake to respond to you as soon as possible after our departments receive your request.
If you no longer wish to receive our newsletters, you can click the unsubscribe link at the bottom of our emails, reply STOP by SMS, or manage newsletter delivery in your account, if you have one.

Please note that you may register on the Bloctel telephone solicitation opt-out list, in which case we will not contact you using the contact details provided to Bloctel.

 

5. Who are the recipients of your Personal Data?

Your data is primarily intended for use by our departments. It may sometimes be disclosed to external recipients for the reasons described below. In any event, the recipients of your data are selected by us based on their expertise in data security and confidentiality. We enter into contracts with these recipients to ensure the high level of security of their systems. These include our service providers responsible for optimizing the operation of our websites, ensuring your transactions and payment security, our logistics providers (storage, preparation, and delivery of your items), our customer service providers, providers of marketing and commercial studies, and advertising providers.

Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing consistent with the purpose or purposes for which your Data was collected, or (2) where required by law, in the context of legal proceedings, or in response to a binding request from a public authority, or (3) if we are involved in a merger, acquisition, or asset sale transaction.

 

6. Transfers of your Personal Data outside the European Union

If Personal Data is transferred to a country outside the European Union, we undertake to take the necessary technical and organizational measures to ensure an adequate level of security for your data, as if it had remained within the European Union.

We require these data recipients to implement the measures necessary to ensure the same level of protection as that required by European personal data regulations, for example by using the European Commission’s standard contractual clauses or binding corporate rules (BCR).

 

7. Security and confidentiality of your Personal Data

We implement technical and organizational measures to ensure the security, integrity, authenticity, and confidentiality of personal data. We ensure that our partners maintain a level of protection similar to ours with regard to your Personal Data. We also ensure that your transactions are secure through the implementation of appropriate anti-fraud measures.

 

8. How long is your Personal Data retained?

We retain your personal data for the period strictly necessary to fulfill the purposes for which it was collected. Accordingly, we retain:

- your Personal Data, except for your bank details, which are collected and processed through our payment management service providers, for 3 years from the date of the last interaction between us (that is, your last purchase, last contact with our customer service department by phone, email, chat, or social media, opening of our newsletter, or failing that, the date the customer profile was created);

- connection logs collected, provided that you consent, using cookies and other trackers used as part of the service, for a period not exceeding thirteen (13) months. For further details, please refer to the " Cookie Policy "

Your bank details are retained by our payment partners, PayPlug and PayPal. When making purchases online, you will need to enter your bank details in the fields provided for this purpose. If you give your consent, and to facilitate your payments, you may choose to have our payment service provider securely retain your bank details so that they can be used for future purchases. You can then tick the “Save your payment details” box when paying for your order. At any time, you can ask us to delete the saved bank card by going to your account, under “My payment options,” or by writing to us via our contact form.

Once your Data has been deleted from our database, some of your data may be retained in archived form with restricted access strictly limited to meeting our legal, accounting, and tax obligations, as well as managing any claims and warranty requests you may have, within the applicable limitation periods.

Once your Personal Data is no longer necessary for the purposes for which it was collected, for archiving purposes to meet our legal obligations, or for the purposes of the applicable limitation period, your data will be irreversibly anonymized.

At any time, you may ask us to delete all or part of your data, object to its processing, or request that processing be restricted, in accordance with Article 4 above. If you request deletion of your data, it will be deleted from our database and retained in archived form as indicated above.

 

9. Miscellaneous

If the way we process your Data changes, we will update our Privacy Policy, and you will be informed accordingly.

Finally, please note that if you have a complaint regarding the protection of your personal data, you may also contact the French supervisory authority, the Commission Nationale de l’Informatique et des Libertés, whose website is available at the following address: https://www.cnil.fr/

 

Cookie Policy

When you browse our website at www.tresse-paris.com (the “Site”), browsing Data may be collected, where necessary with your prior consent, through cookies placed on our Site. During their lifetime, these cookies will help improve your experience with our brand. This section aims to provide you with clear and comprehensive information about the origin and use of cookies placed on your device (desktop or mobile computer, tablet, smartphone, etc.) when you visit our Site, and about the means available to you should you wish to object to them.

 

 

1. What is a Cookie?
2. What are Cookies used for?
3. How do you manage your Cookies?
4. How long does your consent to Cookies last?
5. What are the consequences if you refuse Cookies?

 

1. What is a cookie?

A cookie is a text file or tracker that, for the duration of its validity and only if you have consented to its placement on your device, makes it possible to identify and recognize your device during future visits and thus provide you with a better browsing experience (the “Cookies”). Placing Cookies only allows the issuer of the Cookie to identify a device, not its user directly.

 

2. What are Cookies used for?

The Cookies placed on the Site are of several types, each serving different purposes:

Cookie category	Purpose
Strictly necessary Cookies	Strictly necessary Cookies are technical Cookies that are essential to the operation of the Site and allow you to browse the Site’s pages and access the various items and services we offer. These include, for example, Cookies that remember your session login details, shopping cart, or information you entered in a form, as well as Cookies that adapt the Site’s display to your preferences (language used, screen resolution). Cookies strictly necessary for the proper operation of the Site will always remain active on your device to enable you to browse the Site.
Performance and personalization Cookies	Performance and personalization Cookies are functional Cookies. If you accept them, they allow us to measure the audience of content on our Site in order to improve the relevance and usability of our services, in particular by compiling visitor statistics and traffic volumes. These Cookies also allow you to personalize your browsing on the Site based on your purchase history or the styles you have viewed on the Site.
Advertising Cookies	If you accept them, advertising Cookies allow us to display advertising tailored and personalized to your profile and interests on the web pages you visit, on third-party websites with advertising space. For this purpose, we may share your browsing data with our partners, including social networks. These advertisements may be offered to you based, for example, on your browsing history, purchases, or location data.

 

3. How do you manage your Cookies?

Except for Cookies strictly necessary for the operation of the Site, placing a Cookie on your device requires your prior consent. You can manage your Cookie preferences at any time directly in your browser by clicking the links available below.

Safari
Chrome
Firefox
Edge / Internet Explorer
iOS

 

4. How long does your consent to Cookies last?

Your consent to the placement of Cookies is valid for 13 months from the date of your choice. At the end of this period, we will ask you to renew your consent. If you have not expressed a choice, we may contact you again to determine your preferences. In any event, you may withdraw your consent at any time using our Cookie settings tool.

5. What are the consequences if you refuse Cookies?

By managing your Cookies in the settings tool or in your browser, you may alter your browsing experience on the Site and no longer be able to benefit from certain features. For example, if you refuse performance and personalization Cookies, your browsing on the Site will no longer be tailored to your preferences, particularly in relation to the styles you have viewed. We also disclaim all liability for any browsing difficulties you may encounter as a result of your decision to delete Cookies.