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Privacy Policy

The protection of your personal data is one of TRESSE's values. By using our website (www.tresse-paris.com), you acknowledge that you have read this privacy policy ("Privacy Policy") which governs the use and protection of your personal data collected during the use of our Site, that is to say, any information that directly or indirectly identifies you ("Data" or "Personal Data"), such as your last name, first name, postal address, email address, customer number.

  1. Who is responsible for the processing and protection of your Data?
  2. What personal data do we collect?
  3. Why do we use your Personal Information?
  4. What rights do you have with respect to your Personal Information?
  5. Who are the recipients of your Personal Data?
  6. Transfer of your personal data outside the European Union
  7. Security and confidentiality of your Personal Data
  8. How long is your Personal Information kept?
  9. Various
  1. Who is responsible for the processing and protection of your data?

The data controller who determines the purposes for which your data is collected. This is the company LIFESTYLE CAPITAL (hereinafter TRESSE), whose registered office is located at 18 avenue Franklin Roosevelt 75 008 Paris, registered in the Paris Trade and Companies Register under number 887 593 630 and which can be contacted by telephone on 01 42 89 96 63 and at the following e-mail address: serviceclient@tresse-paris.com

  1. What personal data do we collect?

Your personal data is collected, for example, when you fill in the dedicated forms on the Site or when you create your customer account in the shop, when you place an order on the Site, during your exchanges with the customer service department and, more generally, when you browse our Site. This is the following Personal Data:

The information collected when you create your account on the Site such as your name, first name, e-mail address, password, your contact preferences concerning the subscription to our newsletter, your telephone number and date of birth.

The information required to manage and track your orders, such as your credit card details for the transaction, your order history (e.g. purchase amount, pieces references), your written or telephone exchanges with our customer service department;

The information collected during your navigation on the Site such as the history of your navigation (e.g. date, time of connection and/or navigation, pages visited), the type of terminal and browser, your location, the language of the browser, the access provider, the IP address.


  1. Why do we use your Personal Information?

We use your Personal Information for several reasons.

Our first objective is of course to always satisfy you as a customer. As such, we collect most of your data in the context of your purchases in order to deliver your orders and to support you in the follow-up of our relationship.

In addition, we may collect your Data when you give us your consent for purposes that will enhance your experience with our brand.

Finally, other data is collected because it is required for a legitimate interest (for example, to allow you to access and use our Site).

Below are further examples of the purposes for which data is collected:

Legal basis

Purposes of the processing

Your purchase act

Ensure delivery of your pieces orders
Manage customer relations and any complaints you may have

Your consent

Receive our newsletters and personalized offers
Enjoy a personalized browsing experience based on your purchase history and your browsing on the Site
Enjoy our personalized advertising offers on third party media

Our legitimate interest

To access and use the Site
To analyze and improve the quality and performance of the services
To monitor the use of the Site and improve your experience
To preserve our rights
To manage transactions and fight against fraud
To elaborate statistics and segmentations, studies and analyses in order to improve the knowledge of our customers
To share Data within TRESSE for customer knowledge purposes


  1. What rights do you have with respect to your Data?

In accordance with the applicable regulations on Personal Data, you have and can exercise the following rights with us:

Right of access: you have the right to access the Personal Data we process;

Right of rectification: you have the right to ask us to rectify your data if they are inaccurate or incomplete;

Right to erasure: you have the right to request that we delete your Data (subject to the terms and conditions set out in Section 8 below);

Right to opt-out: you have the right to request to no longer receive communications from us by using our online forms, our links at the bottom of our emails or by replying STOP by sms.

Right to portability: you have the right to request the portability of your Data, if the conditions for exercising this right are met;

Right to information: you have the right to obtain information about how we process your Data.

In order to exercise your right, you can send us an email by filling out the contact form, "Personal Data" section located on the contact page of the Site or a letter to the following address TRESSE 18 avenue Franklin Roosevelt 75 008 Paris. We may ask you to provide proof of identity.

We undertake to reply to you as soon as possible after our services have received your request.
If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails or reply STOP by SMS, or set up the sending of newsletters in your account, if you have one.

Please note that it is possible to register on a Bloctel list of opposition to telephone canvassing, and that in this case, we will not contact you on the contact details transmitted to Bloctel.


  1. Who are the recipients of your Personal Data?

Your data is mainly intended for use by our departments. It may be communicated to external recipients for the reasons described below. In all cases, the recipients of your data are selected by us on the basis of their competence in terms of data security and confidentiality. We sign contracts with these recipients to ensure the high level of security of their systems. These include our service providers in charge of optimizing the operation of our sites, ensuring your transactions and payment security, our service providers in charge of logistics (storage, preparation and delivery of your pieces), or our customer service, our service providers in charge of marketing and sales studies, or advertising service providers.

Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing in accordance with the purpose(s) for which your Data was collected or (2) where we are required to do so by law, in connection with legal proceedings, or in response to a compelling request from a public authority or (3) if we are involved in a merger, acquisition, or divestiture.


  1. Transfers of your Personal Data outside the European Union

In the event that Personal Data is transferred to a country outside the European Union, we undertake to take the necessary technical and organisational measures to ensure that the level of security of your data is adequate as if it had remained within the European Union.

We require these data recipients to implement measures to ensure the same level of protection as required by the European data protection regulations, for example by using the European Commission's standard contractual clauses, the so-called binding corporate rules (BCR).


  1. Security and confidentiality of your Personal Data

We implement technical and organizational measures to ensure the security, integrity, authenticity and confidentiality of Personal Data. We ensure that our partners maintain a similar level of protection for your Personal Information as we do. We also ensure that your transactions are secure through the implementation of appropriate measures, and the fight against fraud.


  1. How long is your Personal Information kept?

We keep your personal data for the time strictly necessary to achieve the purposes for which they were collected. Thus, we keep :

- your Personal Data, with the exception of your banking data which is collected and processed through our service providers in charge of payment management, for 3 years from the date of the last interaction between us (i.e. your last purchase, the last contact (call, email, chat or social networks) with our customer service, the opening of our newsletter, or failing that, the date of the creation of the customer profile);

- connection logs that are collected, with your consent, using cookies and other trackers used as part of the service, for a period not exceeding thirteen (13) months. For more details, please refer to the "Cookies Policy".

Your bank details are kept by our payment partners, PayPlug and Paypal. When you buy online, you will have to fill in your bank details in the fields provided for this purpose. If you agree, and in order to facilitate your payments, you can prefer that our payment provider keeps your bank details securely so that they can be used for future purchases. In this case, you can check the "Save your payment details" box at the time of checkout. At any time, you can ask us to delete your credit card details by going to your account, under "My payment options", or by writing to us via our contact form.

Once your Data has been deleted from our database, some of your data may be kept in archive form with restricted and strictly limited access for the purpose of satisfying our legal, accounting and tax obligations, but also to manage your possible claims and requests for guarantees within the applicable limitation periods.

Once your Personal Data is no longer required for the purposes or for archival purposes to meet our legal obligations or for the purposes of the applicable statute of limitations, your data will be irreversibly anonymized.

At any time, you have the right to ask us to delete all or part of your data, to object to its processing or to request its restriction, in accordance with Article 4 above. In the event of a request for deletion, your data will be deleted from our database and kept in archive form as described above.


  1. Various

If we change the way we process your Data, we will update our Privacy Policy and you will be informed of this.

Finally, we would like to point out that in the event of a complaint relating to the protection of your personal data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website is accessible at the following address: https://www.cnil.fr/


Cookie policy

When you browse our website at www.tresse-paris.com (the "Site"), Navigation Data may be collected, if necessary with your prior consent, from cookies placed on our Site. During their lifetime, these cookies will allow us to improve your experience with our brand. The purpose of this section is to provide you with clear and complete information on the origin and use of cookies that are deposited on your terminal (fixed or mobile computer, tablet, smartphone, etc.) when you visit our Site and on the means available to you if you wish to object to them.


  1. What is a Cookie?
  2. What are cookies used for?
  3. How do you set your cookies?
  4. How long does your consent to cookies last?
  5. What are the consequences if you refuse to accept cookies?


  1. What is a cookie?

A cookie is a text file or tracer which, during its period of validity, and only if you have consented to its deposit on your terminal, makes it possible to identify and recognise your terminal during your next visits and thus to provide you with a better browsing experience (the "Cookies"). The installation of Cookies only allows the issuer of the Cookie to identify a terminal, and not directly its user.


  1. What are cookies used for?

There are several types of cookies deposited on the Site, each of which serves a different purpose:

Cookie Category


Strictly necessary cookies

Strictly necessary Cookies are technical Cookies that are strictly necessary for the operation of the Site and enable you to browse the Site's pages and access the various pieces and services we offer. These include, for example, Cookies that memorize your session identifiers, your shopping cart or the information you have entered in a form, or Cookies that adapt the presentation of the Site to your preferences (language used, display resolution).
Cookies that are strictly necessary for the proper operation of the Site will always be active on your terminal in order to enable your browsing on the Site.

Performance and personalization cookies

Performance and personalization cookies are functional cookies. If you accept them, they enable us to measure the audience for our Site's content in order to improve the interest and ergonomics of our services, in particular by compiling statistics and traffic volumes.
These Cookies also enable us to personalize your browsing experience on the Site according to your purchase history or the models you have consulted on the Site.

Advertising cookies

Advertising cookies allow us, if you accept them, to display on the web pages you consult advertisements adapted and personalised to your profile and your centres of interest on third party websites with advertising spaces. To this end, we may share your browsing data with our partners, including social networks. These advertisements will be proposed to you taking into account, for example, your browsing history, your purchases, or your location data.


  1. How do you set your cookies?

Apart from the Cookies strictly necessary for the operation of the Site, the deposit of a Cookie on your terminal is subject to your prior consent. You may at any time configure your choices regarding Cookies directly on your browser by clicking on the links available below.

Edge / Internet Explorer


  1. How long does your consent to cookies last?

Your consent to the use of cookies is valid for 13 months from the time you choose to give it. At the end of this period, we will ask you to renew your consent. If you have not expressed any choice, we may ask you again for your intentions. In any case, you can withdraw your consent at any time by using our cookie settings tool.

  1. What are the consequences if you refuse to accept cookies?

By configuring your Cookies in the settings tool or in your browser, you are likely to modify your browsing experience on the Site, and no longer benefit from certain functionalities. For example, by refusing to accept performance and personalization Cookies, your browsing on the Site will no longer be adapted to your preferences, particularly with regard to the models you have viewed. We also decline all responsibility for any navigation difficulties you may encounter following your decision to delete Cookies.



Privacy Policy