Deliveries and returns

Deliveries:

Orders placed before 12pm are subject to same-day processing, subject to validation and availability, Monday to Friday.

Shipping costs are free for orders over €300 in mainland France.

When you place an order on our site, you have the choice between several delivery methods:

• Standard Colissimo delivery with signature - Metropolitan France
  Delivery within 3 working days maximum. Delivery costs €8 for orders under €300 in mainland France. If the value of your basket exceeds 300 euros, delivery is free. Your parcel will be delivered via Colissimo: once your order has been confirmed, you will receive an order confirmation e-mail. When your parcel is dispatched, you will receive an e-mail with your Colissimo tracking number. The deliveryman will hand over your order in exchange for a signature.
  
• Chronopost express delivery - Metropolitan France
  Delivery within 2 working days maximum. Delivery costs €10 for all orders in metropolitan France. Your parcel will be delivered via Chronopost: once your order has been validated, you will receive an order confirmation e-mail. When your parcel is dispatched, you will receive an e-mail with your Chronopost tracking number.
  
• Delivery to relay points - Metropolitan France
  Delivery within 3 to 6 working days on average. Delivery costs €4 for orders under €300 in mainland France. If the value of your basket exceeds 300 euros, delivery is free. Your package will be delivered to a pickup point (Mondial Relay or Chrono2Shop): once your order has been validated, you will receive an order confirmation e-mail. When your parcel is dispatched, you will receive an e-mail with your tracking number. To collect your order, you'll need to go to the relay point with the code sent to you and proof of identity. Your parcel will be available at the relay point for 7 days.
  
• UPS express delivery - European Union
  Delivery within 2 to 4 working days. Delivery costs €15 for orders under €300 within the European Union. If the value of your basket exceeds 300 euros, delivery is free. Your parcel will be delivered via UPS: once your order has been confirmed, you will receive an order confirmation e-mail. When your package is dispatched, you will receive an e-mail with your UPS tracking number.
  
• DHL Express Delivery - United States
  Delivery within 2 to 5 working days. Delivery costs $40 for orders under $350. If your basket is over $350, delivery is free. Your parcel will be delivered via DHL: once your order has been validated, you will receive an order confirmation e-mail. When your package is dispatched, you will receive an e-mail with your DHL tracking number.
  
• DHL express delivery - United Kingdom
  Delivery within 2 to 4 working days. Delivery costs £25 for orders under 300 pounds in the UK. If your basket is over 300 pounds, delivery is free. Your parcel will be delivered via DHL: once your order has been confirmed, you will receive an order confirmation e-mail. When your parcel is dispatched, you will receive an e-mail with your DHL tracking number.

• DHL express delivery - Switzerland
  Delivery within 2 to 4 working days (times announced by the carrier). Delivery costs CHF 25 for orders under 300 Swiss francs in Switzerland. If the value of your basket exceeds 300 Swiss francs, delivery is free. Your parcel will be delivered via DHL: once your order has been confirmed, you will receive an order confirmation e-mail. When your parcel is dispatched, you will receive an e-mail with your DHL tracking number.

• DHL Express Delivery - Gulf Countries
  

  Delivery within 2 to 4 business days (delivery times provided by the carrier). Delivery costs are AED 150 for orders under AED 2,000. If your shopping cart total exceeds AED 2,000, delivery is free. Your package will be delivered via DHL: once your order has been confirmed, you will receive an order confirmation email. When your package is shipped, you will receive an email with your DHL tracking number.

• International delivery
  Delivery within 2 to 5 working days, depending on destination. Delivery costs range from €15 to €40, depending on the estimate in the shopping cart once your address has been entered. Your parcel will be delivered via DHL Express. When your package is dispatched, you will receive an e-mail with your DHL tracking number.

Please note: the currency may vary depending on the country of delivery.

Returns:

Only new, unworn items in their original condition will be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging guaranteeing equivalent protection, accompanied by the garment label.



Items may be returned up to 14 days after receipt.



The full amount paid for the item in question will be refunded to the customer. Shipping costs will be refunded if your entire order is returned.

For returns outside the European Union, a deduction of 50€ / 50$ / 50£ / 50 CHF / 100 AED will be applied depending on the country of return. This amount will be subtracted from the refund amount.

To return :



1. Register your return request via our returns interface or from your customer account. Select the part(s) you wish to return.

2. Once you have completed the returns procedure, you will find a prepaid mailing label at the bottom of the page. This document will also be e-mailed to you once your return request has been processed.

3. Place the item(s) to be returned in your return package.

4. Affix the return slip to your parcel. For international returns, also affix the customs documents on a visible side of the carton.

5. Drop off your parcel at your local post office.

Refunds:

Refunds are made without any further action, within 10 working days of receipt of your package by our warehouse. This period may be extended if we receive a large number of customer service requests.

The refund will be made via the payment method chosen for the order.

The full amount paid for the item concerned will be refunded to the customer. Shipping costs will be refunded if the entire order is returned.

For international returns, customs fees paid at the time of order will not be refunded.

For returns outside the European Union, a deduction of €50 / $50 / £50 / 50 CHF / AED 100 will be applied depending on the country of return. This sum will be deducted from the refund amount.

Exchanges:

If the size does not fit you, you can exchange the item for another size.

Exchanges are only available in mainland France.

The “exchange” feature is available while stocks last.


Using our returns interface, select the piece(s) you wish to exchange. You can then exchange your item for the same one in another size (subject to availability).

Once your package has been received by our warehouse, we will be able to proceed with the exchange. The exchange will be completed within 2 to 3 business days.

A new order will then be created and you will receive the tracking number for this new order as soon as the package has been shipped.

The new package will be shipped using the same delivery method chosen for the first order. However, if the first delivery was requested to be made to a pickup point, then the exchange order will be delivered to the same pickup point.

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For any questions, our customer service is available from Monday to Friday from 10 a.m. to 6 p.m., reachable at the email address serviceclient@tresse-paris.com or by telephone at +33 1 42 89 96 63.

NB:

If you decide to return your order by your own means, Tressé declines all responsibility regarding the package and cannot be held responsible in the event of loss.