Frequently asked questions

Create a Tressé account

To create a Tressé account, simply:

1. Click the icon at the top right of the screen

2. Once on the sign-in page, click «Create my account»

3. Enter your details

4. Confirm

We recommend creating an account to access the following benefits:

- Track your order

- Print your invoice

- Save your payment information

- Benefit from certain offers available only to customers with an account

Log in to my account

To log in to your Tressé account, click the person icon at the top right of your computer’s homepage or access the menu on mobile.

Enter your email address and password, then confirm.

Edit or add information

You can edit or add personal information in your «my account» area.

Delete my account

To delete your Tressé account, you can email us at: serviceclient@tresse-paris.com. Please let us know the reason for your request. Please note that you will no longer have access to your order history afterwards.

If you would like to receive our newsletter and keep up with our news, go to the bottom of the website’s main page and enter your email address.

You can unsubscribe directly from the newsletter by clicking "Unsubscribe". For any questions, you can contact us at: serviceclient@tresse-paris.com

To place an order on our website:

1. Select your items on the website and add them to your basket

2. Confirm your basket

3. Select your delivery method

4. Enter your delivery address

5. Choose your payment method, then enter your bank details

We recommend creating a customer account so that you can track your order and view your invoices.

Once your order has been confirmed, you will be directed to a screen confirming that your order has been registered. A few moments later, you will receive a confirmation email with your order number.

Any order placed before 12 noon will be processed the same day.

If you have chosen standard, express or collection point delivery, you will receive a dispatch email within 2 business days. This period may be extended during promotional periods, outlet sales or sales. The dispatch email will include the tracking number, according to the delivery method chosen, allowing you to track your parcel.

- Once your order has been confirmed, you will no longer be able to modify it, even if it has not yet been dispatched.

- During special offers on the website, preparation times may be extended. You will be notified on the website.

Payment methods

We accept payments by bank card (CB, Visa, MasterCard, AMEX, Apple Pay), PayPal or Klarna.

Bank card transactions on our website are fully secure. We have an SSL certificate that guarantees the security of payment pages and the confidentiality of your data. Your bank account will be charged on the order date.

With every order, we offer you the option to save your payment card, allowing you to save time on your next order. Simply enter the security code on the back of your card to confirm payment. It will be deleted after each order and requested again for every new order.

Any order placed before 12 noon will be processed the same day.
Shipping is free for orders over €250 in mainland France.
When you place an order on our website, you can choose from several delivery options:

• Standard delivery - France
Delivery within 2 business days.

Delivery costs €8 for all orders under €250 in mainland France.

Your parcel will be delivered via Chronopost: once your order has been confirmed, you will receive an order confirmation email.

When your parcel is dispatched, you will receive an email containing your Chronopost tracking number.

The delivery driver will hand over your item in exchange for a signature for purchases over €200.

• Standard delivery - European Union

Delivery within 2 to 4 business days.

Delivery costs €12.

Your parcel will be delivered via Chronopost: once your order has been confirmed, you will receive an order confirmation email.

When your parcel is dispatched, you will receive an email containing your Chronopost tracking number.

The delivery driver will hand over your item in exchange for a signature for purchases over €200.

• Collection point delivery - France
Delivery within 2 to 3 business days.
Delivery costs €4 for all orders under €250 in mainland France..
Your parcel will be delivered to a Mondial Relay collection point: once your order has been confirmed, you will receive an order confirmation email.
When your parcel is dispatched, you will receive an email containing your Mondial Relay tracking number.
To collect your order, please go to the collection point with your order confirmation and proof of identity. Your parcel will be available at the collection point for 14 days.

• International delivery
Delivery within 2 to 5 business days, depending on the destination.
Costs range from €12 to €40, estimated at checkout once you have entered your address.
Your parcel will be delivered via Chronopost International.
When your parcel is dispatched, you will receive an email containing your Chronopost tracking number.
The delivery driver will hand over your item in exchange for a signature for purchases over €200.

Only new, unworn items in their original condition may be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging providing equivalent protection, together with the garment label.

You may return your items up to 14 days after receiving your parcel.

The full amount paid for the item concerned will be refunded to the customer, excluding shipping costs where applicable.

A. To make a return from mainland France or the European Union:

1. You must register your return request via our returns portal or from your customer account. Select the item(s) you wish to return.

2. Once the return procedure is complete, you will find a prepaid shipping label at the bottom of the page. This document will also be sent to you by email once your return request has been processed.

3. Place the item(s) to be returned and the return form in your return parcel.

4. Attach the return label to your parcel.

5. Drop off your parcel at La Poste.

B. To make a return from outside France:

You must register your return request via our returns portal or from your customer account. Select the item(s) you wish to return.

Returns from outside France may only be sent back at your own expense to the following address, without acknowledgement of receipt or signature:

 LOGVAD Tressé

 5 rue du Duremont

 59960 Neuville en Ferrain

 France

Refunds: 

Refunds are issued automatically within 10 business days after our warehouse receives your parcel. This period may be extended when we receive a high volume of customer service requests.

The refund will be made using the payment method chosen for the order.

Exchanges:

If the size or style is not right for you, you may exchange your order for another item.

Using our returns portal, select the item(s) you wish to exchange. You can then exchange your item for the same item in another size and/or colour, or for an item of the same price, subject to availability.

Once our warehouse receives your parcel, we can process the exchange. The exchange will be completed within 2 to 3 business days.

NB

If you decide to return your order at your own expense, Tressé accepts no responsibility for the parcel and cannot be held liable in the event of loss.

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For any questions, our customer service team is available Monday to Friday from 10 am to 6 pm, by email at serviceclient@tresse-paris.com or by phone on 01 42 89 96 63.