Deliveries and returns
Deliveries:
Any order placed before 12 p.m. will be processed the same day.
Shipping costs are free for orders over €250 in mainland France.
When you place an order on our site, you have the choice between several delivery methods:
- Standard delivery - France
Delivery within 2 working days. Delivery costs are €8 for all orders under 250 euros in mainland France. Your package will be delivered via Chronopost: once your order has been validated, you will receive an order confirmation email. When your package is shipped, an email will be sent to you in which your Chronopost tracking number will be indicated. The delivery person will give you your item in exchange for a signature from 200 euros of purchase. - Standard delivery - European Union
Delivery within 2 to 4 working days. Delivery costs are €12. Your package will be delivered via Chronopost: once your order has been validated, you will receive an order confirmation email. When your package is shipped, an email will be sent to you in which your Chronopost tracking number will be indicated. The delivery person will give you your item in exchange for a signature from 200 euros of purchase. - Delivery to relay point - France
Delivery within 2 to 3 working days. Delivery costs are €4 for all orders under 250 euros in mainland France. Your package will be delivered to a Mondial Relay relay point: once your order has been validated, you will receive an order confirmation email. When your package is shipped, an email will be sent to you in which your Mondial Relay tracking number will be indicated. To collect your order, you must go to the relay point with the order confirmation and an identity document. Your package will be available at the relay point for 14 days. - International delivery
Delivery within 2 to 5 working days depending on the destination. Delivery costs are between €12 and €40, depending on the estimate in the basket once your address has been entered. Your package will be delivered via chronopost. When your package is shipped, an email will be sent to you in which your chronopost tracking number will be indicated. The delivery person will give you your item in exchange for a signature from 200 euros of purchase.
Returns:
Only a new, unworn item in its original condition will be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging guaranteeing equivalent protection, accompanied by the clothing label.
You can return your items to us up to 14 days after the date you received your package.
The entire amount paid for the item concerned will be refunded to the customer, with the exception of shipping costs where applicable.
A. To return to mainland France and the European Union:
1. You will need to register your return request via our returns interface or from your customer account. Select the part(s) you wish to return.
2. Once the return procedure is complete, you will find a prepaid postal label at the bottom of the page. This document will also be sent to you by email once your return request has been taken into account.
3. In your return package, place the item(s) to be returned and slip in the return slip.
4. Affix the return slip to your package.
5. Drop off your package at La Poste.
B. To make a return from International:
You will need to register your return request via our returns interface or from your customer account. Select the part(s) you wish to return.
Returns from International countries can only be returned by your own means to the following address without acknowledgment of receipt or signature:
LOGVAD Tressé
5 rue du Duremont
59960 Neuville en Ferrain
France
For international returns, Tressé will not be responsible for any customs duties or other taxes. They will remain the exclusive responsibility of the customer and Tressé declines all responsibility for these additional costs. We recommend that you check potential costs before making a return.
Refunds:
Refund is made without any additional steps, within 10 working days after receipt of your package by our warehouse. This time frame may be extended when we encounter a large number of customer service requests.
The refund will be made via the payment method chosen for the order.
Exchanges:
If the size or model does not suit you, you can exchange your order for another item.
Using our returns interface, select the part(s) you wish to exchange. You can then exchange your item for the same item in another size and/or color or for an item of the same price (while stocks last).
After receipt of your package by our warehouse, we can proceed with the exchange. The exchange will be completed within 2 to 3 working days.
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For any questions, our customer service is available from Monday to Friday from 10 a.m. to 6 p.m., reachable at the email address serviceclient@tresse-paris.com or by telephone at 01 42 89 96 63.
NB:
If you decide to return your order by your own means, Tressé declines all responsibility regarding the package and cannot be held responsible in the event of loss.