Delivery and returns

Delivery

Orders placed before noon may be processed the same day, subject to confirmation and availability.

Shipping is free from €300 for orders in Metropolitan France and the European Union.

When you place an order on our website, you can choose from several delivery methods:

• Standard Colissimo delivery with signature - Metropolitan France
  Delivery within a maximum of 3 business days (carrier-estimated timeframe). Shipping costs €8 for orders under €300 within metropolitan France. Shipping is free for orders over €300. Your package will be delivered by Colissimo: once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your Colissimo tracking number. The delivery driver will hand over your order in exchange for a signature.
• Chronopost express delivery - Metropolitan France
  Delivery within a maximum of 2 business days (carrier-estimated timeframe). Shipping costs €10 for all orders within metropolitan France. Your package will be delivered by Chronopost : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your Chronopost tracking number.
• Pickup point delivery - Metropolitan France
  Delivery takes 3 to 6 business days on average (carrier-estimated timeframe). Shipping costs between €4 and €6 for orders under €300 within metropolitan France. Shipping is free for orders over €300. Your package will be delivered to a pickup point (Mondial Relay or Chrono2Shop): once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your tracking number. To collect your order, you must visit the pickup point with the code sent to you and a form of ID. Your package will be available at the pickup point for 7 days.
• UPS express delivery - European Union
  Delivery within 2 to 4 business days (carrier-estimated timeframe). Shipping costs €15 for orders under €300 within the European Union. Shipping is free for orders over €300. Your package will be delivered by UPS : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your UPS tracking number.
• DHL express delivery - United States
  Delivery within 2 to 5 business days (carrier-estimated timeframe). Shipping costs USD$50 for orders under USD$600. Shipping is free for orders over USD$600. Your package will be delivered by DHL : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your DHL tracking number.
• DHL express delivery - United Kingdom
  Delivery within 2 to 4 business days (carrier-estimated timeframe). Shipping costs £25 for orders under 300 pounds within the United Kingdom. Shipping is free for orders over 300 pounds. Your package will be delivered by DHL : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your DHL tracking number.
• DHL express delivery - Switzerland
  Delivery within 2 to 4 business days (carrier-estimated timeframe). Shipping costs CHF 25 for orders under 300 Swiss francs within Switzerland. Shipping is free for orders over 300 Swiss francs. Your package will be delivered by DHL : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your DHL tracking number.
• DHL express delivery - Gulf countries
  Delivery within 2 to 4 business days (carrier-estimated timeframe). Shipping costs AED 250. Your package will be delivered by DHL : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your DHL tracking number.
• DHL express delivery - Oceania
  Delivery within 2 to 4 business days (carrier-estimated timeframe). Shipping costs AUD$40 for orders under AUD$350. Shipping is free for orders over AUD$350. Your package will be delivered by DHL : once your order is confirmed, you will receive an order confirmation email. When your package ships, you will receive an email with your DHL tracking number.
• International delivery
  Delivery within 2 to 5 business days, depending on the destination (carrier-estimated timeframe). Shipping costs €40. Your package will be delivered by DHL Express. When your package ships, you will receive an email with your DHL tracking number.

Please note: the currency changes depending on the delivery country.

The rules governing customs duties and import taxes may vary depending on the delivery country or territory.

Depending on the destination, applicable duties and taxes may be included in the product prices or paid at checkout. In either case, the Customer will not be asked to pay any additional customs duties or import taxes upon delivery.

For certain destinations, duties and taxes are neither included in the product prices nor paid at checkout. The Customer is responsible for these charges and may be asked to pay them when the package is imported or delivered.

The applicable terms are determined by the country or territory of delivery specified when placing the order.

The countries and territories where duties and taxes may be payable upon delivery are listed below:
Anguilla, Armenia, American Samoa, Azerbaijan, Belarus, Côte d’Ivoire, Cook Islands, Cape Verde, Algeria, Falkland Islands, Federated States of Micronesia, Faroe Islands, Georgia, Greenland, Guinea, Guam, Guinea-Bissau, Iraq, Kyrgyzstan, Kiribati, Comoros, Kosovo, Kazakhstan, Moldova, Marshall Islands, North Macedonia, Northern Mariana Islands, Mauritania, Nepal, Nauru, Niue, Palau, Russia, Solomon Islands, Seychelles, Saint Helena, San Marino, Somalia, São Tomé and Príncipe, Tajikistan, Turkmenistan, Tunisia, Tonga, Tuvalu, Ukraine, Uzbekistan, Samoa, Somaliland, Yemen.

Return

Only an item that is new, unworn, and in its original condition will be refunded or exchanged. The item must be returned with its clothing tag, in its original packaging or, if that is not possible, in packaging that provides equivalent protection.

You may return your items up to 14 days after the date you receive your package.

The customer will be refunded the full amount paid for the item in question. Shipping costs will be refunded if you return your entire order.

For returns from outside the European Union, a deduction of €50 / 50USD$ / 50 AUD$ / 50£ / 50 CHF / 100 AED will be applied depending on the country of return. This amount will be deducted from the refund.

To make a return:

1. Submit your return request through our returns portal or from your customer account. Select the item(s) you wish to return.

2. Once the return procedure is complete, you will find a prepaid shipping label at the bottom of the page. This document will also be sent to you by email once your return request has been processed.

3. Place the item(s) you wish to return in your return package.

4. Attach the return label to your package. For returns from outside France, also attach the customs documents to a visible side of the box.

5. Drop off your package at your post office.

Refund

Your refund will be issued automatically within 10 business days after our warehouse receives your package. This timeframe may be extended when our customer service team is handling a high volume of requests.

The refund will be issued using the payment method selected for the order.

The customer will be refunded the full amount paid for the item in question. Shipping costs will be refunded if you return your entire order.

For returns from outside France, lcustoms duties paid at the time of ordering are not refunded.

For returns from outside the European Union, a deduction of €50 / 50USD$ / 50 AUD$ / 50£ / 50 CHF / 100 AED will be applied depending on the country of return. This amount will be deducted from the refund.

Exchange

If the size does not fit, you can exchange your item for another size.

Exchanges are available in Metropolitan France only.

The "exchange" option is offered subject to stock availability.

Through our returns portal, select the item(s) you wish to exchange. You can then exchange your item for the same one in another size (subject to stock availability).

Once our warehouse receives your package, we can proceed with the exchange. The exchange will be completed within 2 to 3 business days.

A new order will then be created, and you will receive the tracking number for this new order as soon as the package has been shipped.

The new package will be sent again to the same address and using the same delivery method selected for the first order. However, if the first delivery was requested to a pickup point, the exchange order will be delivered to that same pickup location.

Issues with your order

For reasons beyond our control, you may, in very rare cases, need to report an issue (a lost package, damaged items, an incomplete order, etc.). If this happens, please contact our customer service team without delay to report the problem:

• By email: serviceclient@tresse-paris.com
• By phone: 01 42 89 96 63

Your claim is forwarded to the carrier through our logistics team, which has the information needed to investigate and expedite the process. Contacting the carrier directly will not help resolve your request. Please note that our customer service team is not in direct contact with the carrier.

To process your request efficiently, we may ask for supporting documentation (photos of the package, items, packaging, and shipping label; a written description of the problem; etc.). Depending on the nature of the incident, an investigation may be opened. If a package is lost, you may also be asked to provide a handwritten, signed statement declaring that you did not receive it, along with a form of ID.

If an investigation is opened, its duration depends on the carrier and it may take several business days. During this time, our customer service team will remain your sole point of contact and will update you on the case as soon as new information is available.

We are in constant contact with our logistics department and regularly monitor ongoing disputes.

Once the investigation is complete, we will offer an appropriate solution if your claim is accepted. Otherwise, no further action can be taken.

Please note:

If you decide to return your order by your own means, Tressé accepts no responsibility for the package and cannot be held liable in the event of loss.

Right of withdrawal

In accordance with applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason.

To exercise this right, simply notify us of your decision to withdraw before the 14-day period expires, then return the items in accordance with our return procedure.

Items must be new, unworn, and in their original condition, with their tags attached. Refunds will be issued in accordance with our return policy.