Privacy Policy

The protection of your personal data is one of TRESSE’s values. By using our website (www.tresse-paris.com), you acknowledge having read this confidentiality policy (“Confidentiality Policy”) which governs the use and protection of your personal data collected during use. of our Site, that is to say any information identifying you directly or indirectly (“Data” or “Personal Data(s)”), such as your last name, first name, postal address, email, customer number .

1. Who is responsible for the processing and protection of your Data?
2. What personal data do we collect?
3. Why do we use your Personal Data?
4. What rights do you have regarding your Personal Data?
5. Who are the recipients of your Personal Data?
6. Transfer of your personal data outside the European Union
7. Security and confidentiality of your Personal Data
8. How long is your Personal Data kept?
9. Miscellaneous

1. Who is responsible for the processing and protection of your data?

The data controller who determines the purposes of collecting your data. This is the company LIFESTYLE CAPITAL (hereinafter TRESSE), whose head office is located at 18 avenue Franklin Roosevelt 75 008 Paris, registered in the Paris trade and companies register under number 887 593 630 and can be reached by telephone at 01 42 89 96 63 and at the following email address: serviceclient@tresse-paris.com

2. What personal data do we collect?

Your personal data is collected for example when you provide them in the dedicated forms on the Site or when creating your customer account in store, when you place an order on the Site, during your discussions with customer service and more generally when of your navigation on our Site. This concerns the following Personal Data:

Information collected when creating your account on the Site such as your first name, last name, email address, password, your contact preferences regarding subscription to our newsletter, your telephone number and date of birth.

The information necessary for the management and monitoring of your orders such as your bank card data for carrying out the transaction, your order history (for example purchase amount, references of the parts ordered), your written or telephone exchanges with our customer service;

Information collected during your browsing on the Site such as your browsing history (for example the date, time of connection and/or browsing, pages visited), type of terminal and browser, your location , browser language, access provider, IP address.

3. Why do we use your Personal Data?

We use your Personal Data for several reasons.

Our first objective is of course to always satisfy you as a customer. As such, we collect the majority of your data as part of your purchasing actions in particular in order to deliver your orders and to support you in monitoring our relationship.

Furthermore, we may collect your Data when you give us your consent for purposes that will optimize your experience with our brand.

Finally, other data is collected because it arises from a need for legitimate interest (for example to allow you access to our Site and its use).

Below are further examples of the purposes of data collection:

Legal basis	Purposes of processing
Your act of purchase	Ensure delivery of your ordered parts Manage customer relations and your possible complaints
Your consent	Receive our newsletters and personalized offers Enjoy a personalized browsing experience based on your purchase history and your navigation on the Site Take advantage of our personalized advertising offers on third-party media
Our legitimate interest	Accessing the Site and its use Analyze and improve the quality and performance of services Track usage of the Site and improve your experience Preserve our rights Manage transactions and fight fraud Develop statistics and segmentations, studies and analyzes in order to improve knowledge of our customers Sharing Data within TRESSE for customer knowledge purposes

4. What rights do you have regarding your Data?

In accordance with the applicable regulations regarding Personal Data, you benefit from and can exercise the following rights with us:

Right of access: you have the right to access the Personal Data that we process;

Right of rectification: you have the right to ask us to rectify your data if they are inaccurate or incomplete;

Right to erasure: you have the right to ask us to delete your Data (subject to the terms set out in article 8 below);

Right to object: you have the right to request to no longer receive communications from us by using our online forms, our links at the bottom of our emails or by replying STOP by text message.

Right to portability: you have the right to request portability of your Data, if the conditions for exercising this right are met;

Right to information: you have the right to obtain information about how we process your Data.

In order to exercise your right, you can send us an email by filling out the contact form, subject “Personal data” located on the contact page of the Site or by mail to the following address: TRESSE, 18 avenue Franklin Roosevelt 75 008 Paris. We may ask you to provide us with proof of identity.

We undertake to respond to you as soon as possible following receipt by our services of your request.
If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails or reply STOP by SMS, or configure the sending of newsletters in your account, if you have one.

Please note that it is possible for you to register on a list opposing Bloctel telephone canvassing, and that in this case, we will not contact you using the contact details provided to Bloctel.

5. Who are the recipients of your Personal Data?

Your data is primarily intended for use by our services. They may sometimes be communicated to external recipients for the reasons described below. In any case, the recipients of your data are selected by us based on their competence in terms of security and confidentiality of the Data. We sign contracts with these recipients to ensure the high level of security of their systems. These are our service providers responsible for optimizing the operation of our sites, ensuring your transactions and payment security, our service providers in charge of logistics (storage, preparation and delivery of your parts), or our service client, our service providers in charge of marketing and sales studies, or advertising service providers.

Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing in accordance with the purpose or purposes for which your Data was collected or (2) in cases where we are there required by law, as part of a legal procedure, or if it is a mandatory request from a public authority or (3) if we are involved in a merger or acquisition transaction , sale of assets.

6. Transfers of your Personal Data outside the European Union

In the event that Personal Data is transferred to a country outside the European Union, we undertake to take the necessary technical and organizational measures to guarantee the adequate level of security of your data as if it were remained within the European Union.

We require these data recipients to implement the measures required to ensure the same level of protection as that required by European regulations on personal data, for example by using the standard contractual clauses of the European Commission. , binding corporate rules (BCR).

7. Security and confidentiality of your Personal Data

We implement technical and organizational measures to ensure the security, integrity, authenticity and confidentiality of personal data. We ensure that our partners maintain a level of protection similar to ours when it comes to your Personal Data. We also ensure that your transactions are secure by implementing appropriate and anti-fraud measures.

8. How long is your Personal Data kept?

We keep your personal data for the period strictly necessary to achieve the purposes for which they were collected. Thus, we keep:

- your Personal Data, with the exception of your banking data which is collected and processed through our service providers in charge of payment management, for 3 years from the date of the last interaction between us (this that is to say your last purchase, the last contact (call, email, chat or social networks) with our customer service, the opening of our newsletter, or failing that the date of creation of the customer profile);

- connection logs which are collected, provided that you consent, using cookies and other trackers used as part of the service, for a period which may not exceed thirteen (13) months. For more details, refer to the “Cookie Policy”

Your banking data is kept by our payment partners, PayPlug and Paypal. When shopping online, you will need to enter your bank details in the fields provided for this purpose. If you give your consent, and in order to facilitate your payments, you may prefer that our payment provider securely stores your banking details so that they can be used for future purchases. You can then check the “Save your payment details” box when paying for your order. At any time, you can ask us to delete the registered bank card by going to your account, “My payment options” section, or writing to us via our contact form.

Once your Data is deleted from our database, some of your data may be kept in archive form with restricted and strictly limited access for the purposes of meeting our legal, accounting and tax obligations, but also to manage your possible complaints and requests. guarantees within the limit of the applicable limitation periods.

Once your Personal Data is no longer necessary for the purposes or for archiving purposes to meet our legal obligations or for the purposes of the applicable prescription, your data will be irreversibly anonymized.

At any time, you have the possibility to ask us to delete all or part of your data, to object to their processing or to request its limitation, in accordance with article 4 above. In the event of a request to delete your data, it will be deleted from our database and kept in archive form as indicated above.

9. Miscellaneous

In the event of a change in the methods of processing your Data, we will update our Confidentiality Policy, of which you will be informed.

Finally, we inform you that in the event of a complaint relating to the protection of your personal data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose site is accessible at the address following: https://www.cnil.fr/

 

Cookie policy

When you browse our website, at the address www.tresse-paris.com (the “Site”), Browsing Data may be collected, if necessary with your prior consent, from cookies placed on our Site . During their lifetime, these cookies will improve your experience with our brand. This section aims to provide you with clear and complete information on the origin and use of cookies which are placed on your terminal (desktop or mobile computer, tablet, smartphone, etc.) when you visit our Site and on the means available to you if you wish to object.

1. What is a cookie ?
2. What are Cookies used for?
3. How to configure your Cookies?
4. How long does your consent to Cookies last?
5. What are the consequences if you refuse Cookies?

1. What is a cookie ?

A cookie is a text or tracer file which allows, during its validity period, and only if you have consented to its storage on your terminal, to identify and recognize your terminal during your next visits and thus to provide you with better navigation. (cookies "). Setting Cookies only allows the issuer of the Cookie to identify a terminal, and not its user directly.

2. What are Cookies used for?

The Cookies that are placed on the Site are of several types and each serve different purposes:

Cookie Category	Purpose
Strictly necessary cookies	Strictly necessary Cookies are technical Cookies which are strictly necessary for the operation of the Site and which allow you to navigate the pages of the Site and access the various parts and services that we offer you. These include, for example, Cookies that memorize your session identifiers, your shopping cart or the information that you have provided in a form, or even Cookies that adapt the presentation of the Site to your preferences (language used, resolution of display). Cookies strictly necessary for the proper functioning of the Site will always be active on your terminal in order to make your navigation on the Site possible.
Performance and personalization cookies	Performance and personalization Cookies are functional Cookies. They allow, if you accept them, to measure the audience of the contents of our Site in order to improve the interest and ergonomics of our services, in particular by establishing statistics and volume of attendance. These Cookies also allow you to personalize your navigation on the Site based on your purchase history or the models that you have viewed on the Site.
Advertising cookies	Advertising Cookies allow us, if you accept them, to display advertisements on the web pages you consult that are adapted and personalized to your profile and your interests on third-party websites containing advertising spaces. To this end, we may share your browsing data with our partners, including social networks. These advertisements will be offered to you taking into account, for example, your browsing history, your purchases, or your location data.

3. How to configure your Cookies?

Apart from Cookies strictly necessary for the operation of the Site, the placement of a Cookie on your terminal is subject to your prior consent. You can configure your Cookie choices at any time directly on your browser by clicking on the links available below.

Safari
Chromium
Firefox
Edge/Internet Explorer
iOS

4. How long does your consent to Cookies last?

The validity period of your consent to the installation of Cookies is 13 months from your choice. At the end of this period, we will ask you to renew your consent. If you have not expressed any choice, we may ask you again to find out your intentions. In any case, you can withdraw your consent at any time by using our Cookie settings tool.

5. What are the consequences if you refuse Cookies?

By setting your Cookies in the settings tool or in your browser, you may modify your browsing experience on the Site, and no longer benefit from certain features. For example, by refusing the deposit of performance and personalization Cookies, your navigation on the Site will no longer be adapted to your preferences, particularly with regard to the models that you have viewed. We also decline any responsibility relating to any navigation difficulties that you may encounter following your decision to delete Cookies.