Any order placed before 2 p.m. will be processed the same day. When you place an order on our site, you have the choice between several delivery methods:

• Standard delivery

  Standard delivery within 2-3 working days. Delivery costs are €8. Your package will be delivered via Colissimo: Once your order has been validated, you will receive an order confirmation email. When your package is shipped (around 48 hours after order confirmation) an email will be sent to you in which your Colissimo tracking number will be indicated. The delivery person does not require a signature upon delivery.

• Express delivery

  Delivery within 2 working days. Delivery costs are €12. Your package will be delivered via Chronopost: Once your order has been validated, you will receive an order confirmation email. When your package is shipped, an email will be sent to you in which your Chronopost tracking number will be indicated. The delivery person will give you your item in exchange for a signature for purchases over 200 euros.

• Delivery to relay point

  Delivery within 2-3 working days. Delivery costs are €4. Your package will be delivered to a Mondial Relay relay point: Once your order has been validated, you will receive an order confirmation email. When your package is shipped, an email will be sent to you in which your Mondial Relay tracking number will be indicated. To collect your order you must go to the relay point with the order confirmation and an identity document. Your package will be available at the relay point for 14 days.

• International delivery

  Delivery within 2 to 6 working days depending on the destination. The costs are between €12 and €40, depending on the estimate in the basket once your address has been entered. Your package will be delivered via Colissimo international. When your package is shipped, an email will be sent to you in which your Colissimo tracking number will be indicated. The delivery person will give you your item in exchange for a signature from 200 euros of purchase.

• Free shipping

  Shipping costs are automatically free from 200€ of order for France.

Returns

To make a free return from France:

1. Go to the website to register your return request here

   Mention the product(s) you wish to return. This step is necessary to validate your request.

2. You will then receive validation of your return request by email.
3. Place the product(s) to be returned in the package.
4. Affix the prepaid postal label provided in your order to the package.
5. Drop off your package at the post office.

If you have lost your prepaid postal label, we invite you to reissue it from your order tracking area of ​​our website. Only new, unworn products in their original condition will be refunded. The items must be returned in their original packaging accompanied by the clothing label. You can return them to us up to 30 days after the delivery date of your package. You will be reimbursed without further action, within 6 working days after receipt of your package by our warehouse. The refund will be made via the payment method chosen for the order. For a return of an order whose total is less than €200, the product will be refunded to you, the shipping costs Shipping will remain your responsibility.

If you decide to return your order by your own means, Tressé declines all responsibility regarding the package and cannot be held responsible in the event of loss.

Regarding returns from the European Union, we invite you to contact our Customer Service, at service client@tresse-paris.com, so that they can provide you with a corresponding prepaid label.

For returns from all other countries, they are the responsibility of the customer and once again Tressé declines all responsibility regarding the package and cannot be held responsible in the event of loss.