Terms and Conditions of Sale

To access our general terms and conditions of sale in the United States, click here: https://tresse-paris.com/pages/privacy-policy

 

Any online purchase made on the website www.tresse-paris.com is subject to prior review and acceptance of these general terms and conditions of sale.

1. DEFINITIONS

 

• Item: any item offered for sale on the Site via the e-commerce service

 

• Customer: a non-trading natural person placing the Order and having full legal capacity.

 

• Order: commitment to purchase all Items selected by the Customer via the Site’s e-commerce service.

 

• Site: website published by TRESSE and accessible at www.tresse-paris.com

 

2. PREAMBLE

 

These general terms and conditions of sale (hereinafter the “Terms and Conditions”) apply exclusively between each Customer and Lifestyle Capital (hereinafter “TRESSE”), whose registered office is located at 1 avenue Franklin Roosevelt, 75008 Paris, registered with the Paris Trade and Companies Register under number 887 593 630.

 

You can contact one of our TRESSE team advisers on 01 42 89 96 63 or by email: serviceclient@tresse-paris.com

 

The Terms and Conditions apply without restriction or reservation to all Items offered for sale on the Site.

 

The applicable Terms and Conditions of Sale are those published on the Site on the date of the Customer’s Order.

 

Any Order placed on the Site is subject to the Customer’s prior and unconditional review and acceptance of these Terms and Conditions of Sale and the applicable prices.

 

The Customer’s “click” on the “Proceed to payment” button available on the order confirmation page constitutes acceptance.

 

These Terms and Conditions of Sale prevail over any other document.

 

3. WARNING

 

The sale of Items on the Site is reserved exclusively for retail sales to private individuals.

Under no circumstances may the Site be used by professional seller Customers, whether individually or collectively, regardless of how they market their products (online marketplaces, shopping galleries, intermediaries, physical stores in particular). The Customer acknowledges and accepts that Items may only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Items ordered in a single order and the number of individual Orders for the same model that comply with the usual quantity purchased by an average consumer. TRESSE reserves the right to refuse an order clearly placed by a professional seller Customer.

 

Each Customer declares that they have been informed of the unreliability of the Internet network, particularly in terms of the relative security of data transmission, the lack of guaranteed continuity of access to the Site, the lack of guaranteed performance in terms of data transmission volume and speed, and the spread of viruses.

 

TRESSE warns each Customer of the need to implement, on their computer or portable or mobile device, a solution and security measures capable of preventing the spread of viruses.

 

4. CREATING A CUSTOMER ACCOUNT

 

Any person may freely create a customer account free of charge via the "Create an account" section.

 

A customer account is created by completing the form provided to the website user.

 

This account is strictly personal to the Customer and enables them to identify themselves before confirming each Order.

 

When creating a customer account, the Customer enters the data enabling their identification under their sole responsibility, control and direction, and undertakes to provide complete, accurate and up-to-date information, not to impersonate a third party, and not to conceal or alter their age.

 

When creating a customer account, the Customer chooses their username (email address) and password.

 

If the chosen username has already been assigned, the system will invite the user to choose another one.

 

Usernames and passwords are personal and confidential. While TRESSE takes all appropriate precautions and undertakes to protect its Customers’ personal data, the Customer is informed of the need to keep their password secret and not disclose it to any third party for any reason whatsoever.

 

If the Customer suspects that their username and password are being used by a third party, they must immediately notify TRESSE in order to change their password and/or request the closure of their customer account.

TRESSE reserves the right to close any customer account and consequently refuse any sale to a Customer in the event of non-payment of one or more previous Orders.

 

In this case, TRESSE shall send an email to the relevant Customer at the address provided when their customer account was created, informing them that their username and password have been deactivated and their account closed. The Customer shall be given eight (8) calendar days’ notice to submit any observations to TRESSE, without prejudice to the suspension of their Account during the notice period.

 

In general, the Customer is informed that their account may be closed following the Customer’s first request sent by email to TRESSE.

 

5. ITEM CHARACTERISTICS

 

The Items available for sale are those displayed on the Site. Offers remain valid for as long as they are visible on the Site.

 

They are offered subject to the availability displayed on the Site.

 

TRESSE reserves the right to withdraw from sale, at any time, any Item displayed on the Site and/or to replace or amend any information associated with the Items displayed on the Site.

 

In the event that an Item is unavailable after the Order has been placed, the Customer will be informed by email and the order will then be automatically cancelled. TRESSE undertakes to issue a refund as soon as possible and no later than 14 days following cancellation of the Order.

 

The Items offered for sale on this Site are available for delivery only to the following territories: mainland France and Europe.

 

The characteristics of the Items sold on the Site (photographs, graphics and Item descriptions, etc.) may change over time. Only the image of the Item displayed at the time of the Order shall be taken into account by the Customer.

 

In the event of errors or omissions in the description of an Item, TRESSE’s liability shall be limited to reimbursing the reasonable costs incurred by the Customer in returning the Item.

 

6. ORDERING ITEMS

 

Any Order entails an obligation to pay.

 

The Customer declares that they are at least 18 years old and have legal capacity or, if they are a minor, guarantees that they have parental authorisation to place their Order.

 

To place an Order, the Customer must follow the online purchasing process and click “Order” to submit the Order.

Payment for the Order constitutes acceptance of these Terms and Conditions, the price of the Items and the content of the Order.

 

Once payment has been confirmed, TRESSE sends the Customer an email confirming their Order.

 

Any Order is subject to the prior acceptance of TRESSE and is only definitively confirmed once the Customer has received an email confirming the dispatch of the Item(s).

 

Any Order may be refunded if it appears that the conditions under which it was placed failed to comply with these Terms and Conditions.

 

If the Customer does not receive any email following their Order, they must contact TRESSE Customer Service in accordance with the procedures described in Article 13 of these Terms and Conditions of Sale.

 

TRESSE may under no circumstances be held liable for an input error or transmission of an input error attributable to the Customer that prevents delivery of the confirmation email and/or the Order.

 

Customers are advised to print the confirmation email for their Order.

 

For any question relating to the tracking of an Order, the Customer must consult their customer account on the Site or contact Customer Service in accordance with the procedures described in Article 14 of these Terms and Conditions of Sale.

 

7. PRICES OF ITEMS

 

Prices are displayed on the Site inclusive of all taxes (VAT included), excluding contributions to delivery costs.

 

They take into account VAT and any discounts applicable on the date of the Order.

 

Any new taxes or contributions, particularly environmental ones, may be passed on, whether as an increase or decrease, to the sale price of the Items.

 

Prices for the items exclude delivery charges (postage, packaging and parcel preparation, according to the applicable rates).

 

The amount of delivery charges is specified on the Site before the Order is confirmed.

 

TRESSE reserves the right to change the prices of Items at any time, with Items invoiced on the basis of the prices in force at the time each Order is validated.

 

The price charged for the Items is therefore the price indicated when the Order is placed.

 

 

8. PAYMENT FOR THE ORDER

 

Any Order entails an obligation to pay by bank card using a sufficiently funded bank account or via PayPal. The Order shall only become final upon full payment of the price and costs associated with the Order.

 

The price charged to the Customer is the price indicated in the Order confirmation sent to the Customer by email.

 

The Order is payable immediately by bank card (CB, Visa, MasterCard, AMEX, Apple Pay) or payment account (PayPal, Klarna).

 

Once the Order has been dispatched, the Customer is informed by email that their invoice, including delivery costs and the VAT applicable on the date of the Order, is available online in their customer account.

 

The Customer may save their bank details in their account. In this case, the data remain encrypted and inaccessible.

 

9. DELIVERY CONDITIONS

 

The Customer will receive an Order number by email confirming that their Order has been properly processed. The Customer will be informed by email of the various stages of their Order.

 

Dispatches are notified to the Customer by email at the email address provided by the Customer in their customer account.

 

The Customer is offered several delivery methods selected by the Customer:

 

• standard home delivery is chargeable

 

• delivery to a collection point is chargeable

 

• express home delivery is chargeable

 

Where the Customer chooses home delivery:

 

• Using the dispatch number, the Customer can track the progress of their parcel on the carrier’s website.

 

• The Customer is informed that they are responsible for providing all information necessary for the proper delivery of their Order and its successful delivery (for example, access code or access instructions).

 

• If the Customer is absent at the time of delivery, a delivery notice shall inform the Customer of the arrangements for storing and making their parcel available, under the carrier’s sole and exclusive responsibility.

• Upon receiving your order and in the presence of the delivery driver, we recommend that you check the condition of the parcel and the items. If you notice any issue, please record it in writing on the carrier’s delivery note or refuse the parcel. No subsequent claim concerning the condition of the items will be accepted.

 

• The Customer assumes full and exclusive responsibility for the risk of loss of or damage to the Items from the time of delivery.

 

10. DELIVERY TIMES

 

Items are delivered to the delivery address indicated by the Customer when placing the Order, no later than the end of the period indicated when placing the Order, depending on the country of delivery.

 

TRESSE undertakes to ensure that delivery is made within a maximum period of 30 (thirty) calendar days from the Order, regardless of the delivery method selected.

 

In the event of a delivery delay beyond the maximum period referred to above, the Customer may contact TRESSE Customer Service to require delivery within a reasonable additional period. If this new period is not met, the Customer may terminate the contract by email or letter and obtain a refund of their Order.

 

The contract, and therefore the sale, shall be deemed terminated upon TRESSE’s receipt of the email or letter by which the Customer informs it of their decision, unless delivery has taken place between the sending and receipt of the Customer’s email or letter.

 

If the Order is definitively cancelled, the Customer will receive a refund of the price paid for their Order within 14 days of the date on which the Customer gives notice of cancellation.

 

Each delivery shall be deemed completed once the parcel has been made available to the Customer, in particular by the carrier, as evidenced by the carrier’s tracking system.

 

If the parcel is damaged or the Item does not correspond to the Customer’s Order, the Customer must initiate the return procedure described in Article 11 below within 14 calendar days of dispatch.

 

11. RIGHT OF WITHDRAWAL AND RETURN TERMS

 

• Right of withdrawal

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014, as transposed into Articles L. 221-18 et seq. of the Consumer Code, any consumer is entitled to cancel their order at any time within 14 calendar days from the date on which they received the Item(s), without having to provide reasons or pay penalties.

Under these Terms and Conditions of Sale, TRESSE wishes to grant the Customer an extended withdrawal period of 14 calendar days. This withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Order.

To exercise their right of withdrawal, the Customer must notify TRESSE of their decision to withdraw by means of an unambiguous statement sent to the following address:

TRESSE Customer Service – 1 avenue Franklin Roosevelt, 75008 Paris

For this purpose, the Customer may send their withdrawal notice or any other unambiguous statement to the following email address: serviceclient@tresse-paris.com. If the Customer uses this option, TRESSE will promptly send them an acknowledgement of receipt of the withdrawal on a durable medium (for example, by email).

After notifying TRESSE of their withdrawal in accordance with these provisions, the Customer must return the relevant Item(s) within a maximum period of 14 days from that notification. This period shall be deemed complied with if the Customer sends back the relevant Item(s) before the expiry of the 14-day period.

Any withdrawal made after the 14-day period referred to above cannot be accepted.

Only a new, unworn and unstained Item will be refunded. The Item must be returned in its original packaging or, failing that, in packaging providing equivalent protection, together with the garment label.

The return must be made by post.

The Customer has access to a prepaid label, which must be requested through the returns interface. Under no circumstances will TRESSE reimburse return postage costs paid directly by the Customer at their post office.

To make a return:

1. The Customer must visit the website to register their return request and specify the model(s) they wish to return. This step is required to validate your request.
2. The Customer then receives confirmation of their return request by email.
3. The Customer must place the item(s) to be returned in their parcel.
4. The Customer must affix the prepaid postal label to their box.
5. The Customer must take their box to the post office.

Once the parcel has been received and the returned Item(s) checked, TRESSE undertakes to refund the Customer as soon as possible following notification of the withdrawal request. If the relevant Item(s) or proof of dispatch are not received within this period, TRESSE reserves the right to defer the refund until the day it recovers the relevant Item(s) or the Customer provides proof of dispatch of the relevant Item(s).

All sums paid in respect of the relevant Item and delivery costs shall be refunded to the Customer (except for additional costs resulting from the Customer choosing, where applicable, a delivery method other than the least expensive standard delivery method offered by TRESSE), to the Customer’s bank account or payment account used to pay for the Item(s) under their Order.

The Customer will receive a confirmation email once the refund has been initiated. The Customer may track the return of their parcel in the “My Orders” section of their Customer account.

To track their parcel, the Customer may use the tracking number provided by La Poste.

• Returns for items purchased during outlet sales on the Site

Return costs are free of charge; the customer will have a prepaid label to request through the returns interface. Outlet orders may only be returned by post.

Once the returned Item(s) have been checked, TRESSE undertakes to refund the Customer as soon as possible following notification of the withdrawal request.

All sums paid for the relevant Item and delivery charges will be refunded to the Customer, to the Customer’s bank account or payment account used to pay for the Item(s) under their Order.

The Customer will receive a confirmation email once the refund has been initiated. The Customer may track the return of their parcel in the “My Orders” section of their Customer account.

 

12. CUSTOMER SERVICE

 

For any information or questions, to track an order or make a warranty claim, the Customer must contact TRESSE Customer Service by email at: serviceclient@tresse-paris.com, by completing the contact form on the Site’s contact page, or by telephone on 01 42 89 96 63, Monday to Friday from 10 am to 6 pm.

 

13. WARRANTIES

 

The Items are covered against lack of conformity and defects rendering them unfit for use under the conditions set out in Articles 1641 to 1649 of the Civil Code and Articles L 217-1 et seq. of the Consumer Code, from the date of delivery:

 

• Warranty against hidden defects
• Article 1641 of the Civil Code: the seller is bound by the warranty against hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had they known of them.
• Article 1643 of the French Civil Code: the seller is liable for hidden defects, even if they were unaware of them, unless, in that case, they stipulated that they would not be obliged to provide any warranty.
• Article 1644 of the Civil Code: in the cases provided for in Articles 1641 and 1643, the buyer may choose either to return the item and receive a refund of the price, or to keep the item and receive a partial refund of the price.
• Article 1646: if the seller was unaware of the defects in the item, they shall only be required to refund the price and reimburse the purchaser for costs incurred as a result of the sale.
• Article 1648, paragraph 1 of the French Civil Code: an action arising from latent defects must be brought by the purchaser within two years of discovering the defect.

 

13.2 Statutory warranty of conformity

• Article L 217-4 of the Consumer Code: the seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from packaging, assembly instructions or installation where this has been made the seller’s responsibility under the contract or has been carried out under the seller’s responsibility.
• Article L 217-5 of the French Consumer Code: the goods conform to the contract:

1/ If it is suitable for the use ordinarily expected of similar goods and, where applicable:

• if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer may legitimately expect in light of public statements made by the seller, producer or its representative, particularly in advertising or labelling;

2/ Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any specific use sought by the buyer, brought to the seller’s attention and accepted by the seller.

• Article L. 217-7, paragraph 1 of the Consumer Code: Any lack of conformity appearing within twenty-four months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.
• Article L. 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse to proceed according to the buyer’s choice if that choice entails a cost that is clearly disproportionate compared with the alternative option, taking into account the value of the goods or the significance of the defect. The seller must then proceed, unless impossible, according to the option not chosen by the buyer.
• Article L 217-10 of the French Consumer Code: If repair and replacement of the goods are impossible, the buyer may return the goods and obtain a refund of the price, or keep the goods and obtain a partial refund of the price. The same option is available to them:

1/ If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer’s complaint;

2/ Or if this solution cannot be implemented without major inconvenience to the buyer, taking into account the nature of the goods and the use sought by the buyer.

However, the sale may not be terminated if the lack of conformity is minor.

• Article L 217-11 of the Consumer Code: the application of the provisions of Articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These provisions shall not prevent the award of damages.
• Article L 217-12 of the Consumer Code: any action resulting from a lack of conformity shall be time-barred two years after delivery of the goods.

This warranty allows the Customer to return defective or non-compliant Items for a refund under the above conditions.

The Customer may contact TRESSE via the Site’s contact form to obtain any information relating to the exercise of these warranties. In accordance with Article 23 of these Terms and Conditions, the Customer shall first contact TRESSE to seek an amicable solution when they intend to invoke one of the aforementioned warranties.

 

14. EVIDENCE AGREEMENT

 

The Customer acknowledges and accepts that the Order recording systems shall constitute evidence of all transactions between TRESSE and the Customer.

 

The Customer acknowledges and accepts that proof of their acceptance of these Terms and Conditions of Sale (and any updates thereto) is established by confirming their order, for each order.

 

For this purpose, the Customer acknowledges and accepts that computerised data stored on TRESSE’s computer servers under reasonable security and integrity conditions shall be considered irrefutable evidence of acceptance of the Terms and Conditions of Sale and of all transactions carried out between TRESSE and the Customer.

Consequently, unless there is an obvious error by TRESSE proven by the Customer, the Customer may not challenge the admissibility, validity or evidential value of the Terms and Conditions and the content of the Order on the basis of any legal provision requiring certain documents to be written or signed in order to constitute evidence.

 

Accordingly, these elements constitute evidence and, if produced by TRESSE as evidence in any legal or other proceedings, shall be admissible, valid and enforceable in the same manner, under the same conditions and with the same evidential value as any document drawn up, received or retained in writing.

 

At any time, the Customer may print, download and retain a copy of the Terms and Conditions in paper and electronic form.

 

15. LIABILITY

 

TRESSE reserves the right to modify the information contained on this Site at any time and without prior notice.

 

TRESSE undertakes to describe the Items sold on the Site as accurately as possible and to ensure, under the best possible conditions, that the information published there is kept up to date.

 

TRESSE shall not be liable for any failure to perform one of its contractual obligations resulting from an unforeseeable event or a force majeure event as defined by case law of the French courts. Force majeure is an external, unforeseeable and irresistible event.

 

In particular, TRESSE shall not be liable for any failure or delay in the performance of Orders caused by events beyond its control (“Force Majeure Events”).

 

A Force Majeure Event includes any act, event, failure to perform, omission or accident beyond TRESSE’s control and includes in particular (non-exhaustive list):

 

1. Strikes, closures or other industrial action.

 

2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war.

 

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.

 

4. Inability to use rail, sea, air or road transport, or other private or public means of transport.

 

5. Inability to use public and private telecommunications networks.

 

6. Acts, decrees, legislation, regulations or restrictions of any government.
7. Strikes, failures or accidents involving maritime, postal or other transport.

 

Performance of the Terms and Conditions shall be suspended for the duration of the Force Majeure Event, and performance and delivery deadlines shall be extended accordingly. TRESSE shall endeavour, where possible, to bring the Force Majeure Event to an end or to find a solution enabling it to perform its contractual obligations despite the Force Majeure Event.

 

16. LICENCE

 

TRESSE grants the Customer a limited licence for personal use of the Site, excluding any professional or commercial use of the Site.

 

Under no circumstances is the Customer authorised to download or modify all or part of this Site without TRESSE’s prior written and express authorisation.

 

This Site, or any part of this Site, must not under any circumstances be reproduced, copied, sold, downloaded, modified or exploited for commercial or professional purposes without TRESSE’s prior written and express authorisation.

 

The Customer must not use techniques enabling them to copy a trademark, logo or any other information (including images, text or layouts) owned by TRESSE without its prior express written consent.

 

TRESSE grants the Customer a non-exclusive, revocable right to create a hyperlink to the Site’s homepage, provided that this link does not harm TRESSE’s interests. In particular, inserting a hyperlink that could suggest that the Items are counterfeit could harm TRESSE’s interests.

 

Under no circumstances may the creation of this hyperlink incur TRESSE’s liability, on any grounds whatsoever.

 

17. PROTECTION OF PERSONAL DATA

 

The Customer is informed and accepts that their personal data may be collected on the Site and used by TRESSE, which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter the “General Data Protection Regulation” or “GDPR”).

 

TRESSE undertakes to protect and ensure the security and confidentiality of its Customers’ personal data in accordance with the GDPR, in particular by taking all appropriate precautions to prevent such data from being altered, damaged or accessed by unauthorised third parties.

 

In particular, Customers’ personal data may be transferred to service providers and contractual partners which, as processors within the meaning of the GDPR, are directly involved in and contribute to the management of Orders and for which access to the personal data provided by the Customer when creating and using their Account is absolutely necessary (identity, postal address, telephone number, email address). Processors may act only on TRESSE’s instructions.

 

Customers’ personal data are collected for the following purposes:

 

• the management of Orders and Customer relations;

 

• information for Customers regarding offers and commercial information relating to the brand;

 

• the enhancement and improvement of communication on the Website and for the brand through, in particular, the sending of newsletters and special offers based on Customer preferences observed on the Site;

 

• improving and personalising the services offered to Customers; and

 

• compliance with legal and regulatory obligations.

 

The Customer’s personal data is retained only for the period strictly necessary in light of the purposes set out above.

 

In accordance with the GDPR, the Customer has the right to access, rectify and object to the processing of their personal data (hereinafter the “Data Protection Rights”).

 

To exercise one or more Data Protection Rights, the Customer must send a request by email or post to TRESSE Customer Service, by completing the contact form on the Site or by writing to the following address and stating their surname, first name, email address and customer reference: TRESSE Customer Service, 1 avenue Franklin Roosevelt, 75008 Paris, FRANCE, and stating their surname, first name, email address and customer reference.

 

Each request must be signed and accompanied by a photocopy of an identity document bearing the Customer’s signature, and must specify the reply address.

 

A response to a request made on the basis of one or more Data Protection Rights will be sent within 2 months of receipt of the request.

 

The Customer may provide TRESSE with specific instructions defining how they wish their Data Protection Rights to be exercised after their death, in accordance with the GDPR.

 

 

18. COMMERCIAL OFFERS AND NEWSLETTERS

 

Subject to prior consent, TRESSE may send Customers information relating to the brand’s Items and commercial offers by post, email, SMS, telephone or through all web spaces managed by TRESSE or any of its subsidiaries on social media.

 

The Customer may, at any time and free of charge, object to these marketing communications by clicking on the “unsubscribe” link included in each email, by submitting a request via their online account, by post or by replying STOP by SMS.

 

 

19. COOKIES

 

This “COOKIES” section provides further information on the origin and use of browsing information processed when visiting our Site, and on users’ rights.

 

Accordingly, when browsing the TRESSE Site, information relating to browsing may be recorded in "Cookies" files installed on the user’s device (computer, tablet, smartphone, etc.).

 

TRESSE uses these cookies to facilitate the user’s browsing of the Site. They may also be used by the brand’s partners to personalise advertising sent outside the Site.

 

Cookies may be included in various areas of the Site. These areas may display advertising content from advertisers on users’ devices.

 

Only the issuer of a cookie may read or modify the information contained in it.

 

Reading or placing certain cookies may require the user’s prior consent. In this case, after having been duly informed via the information in the cookie banner and the information in these general terms and conditions of sale, the user gives their consent by continuing to browse the Site.

 

Cookies have a limited lifespan of 13 months after they are first placed on the user’s terminal equipment.

 

• Cookies issued by TRESSE

 

The cookies installed by TRESSE on the user’s device enable the browser used to connect to the Site to be recognised.

 

TRESSE uses cookies for the following purposes:

 

• Compile visitor statistics (number of visits, pages viewed, abandoned orders, etc.) in order to monitor and improve the quality of its services.
• Adapt the presentation of its Site to the display preferences of the device.

 

• To remember information entered in forms, manage and secure access to restricted and personal areas such as the customer account and shopping basket

 

• To provide the user with content, including advertising, relevant to the user’s interests and to personalise offers

 

• Third-party cookies

 

When the user accesses the Site, one or more cookies from partner companies (“third-party cookies”) may be placed on their computer via pages on our Site or via content displayed in advertising spaces.

 

Cookies placed on the TRESSE Site by service providers used by TRESSE to promote its activities and offers are intended to:

 

• To identify items viewed or purchased on the Site in order to personalise the advertising sent.

 

• To send brand offers by email, if the user authorised this when registering with these service providers.

 

Cookies contained in the Site’s advertising spaces are intended to enable statistics to be compiled on advertisements displayed (number of displays, advertisements displayed, number of users who clicked on each advertisement, etc.).

 

The use of cookies by third parties is subject to those third parties’ privacy policies. TRESSE has no access to or control over third-party cookies and acts as a processor within the meaning of the GDPR. However, TRESSE ensures that partner companies process information collected on the Site exclusively for TRESSE’s needs and in compliance with the GDPR.

 

The user may refuse third-party cookies by appropriately configuring their browser.

 

• Cookie choices

 

Users have several options for managing cookies. Any settings may affect their browsing experience on the Internet and their access to certain services requiring the use of Cookies.

 

• The user may configure their browser software so that cookies are stored on their device or, conversely, rejected, either systematically or depending on their issuer.

 

• The user may also configure their browser software so that they are asked to accept or refuse cookies on a case-by-case basis before a cookie may be stored on their device.

 

• Configuration settings for the main browsers:

 

The user may at any time choose to block or disable these cookies by configuring the internet browser on their computer, tablet or mobile device, in accordance with the instructions provided by their internet browser provider and available on the websites mentioned below.

 

For further information, the user may also consult the CNIL website, in particular the following page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-desites-quels-conseils

 

• In Mozilla Firefox:

 

Open the “Tools” menu, then select “Options”; click the “Privacy” tab, then select the desired options or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

 

• On Microsoft Internet Explorer:

 

Open the “Tools” menu, then select “Internet Options”; click the “Privacy” tab, then the “Advanced” tab, select the desired level or follow this link: http://windows.microsoft.com/frFR/windows-vista/Block-or-allow-cookies

 

• On Safari:

 

Select “Safari> Preferences”, then click “Security”; in the “Accept cookies” section, select the desired options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

 

• On Google Chrome:

 

Open the settings menu (wrench icon), then select “Options”; click “Advanced options”, then in the “Privacy” section click “Content settings”, and choose the desired options or follow this link: https://support.google.com/chrome/answer/95647?hl=fr

 

• On iOS:

 

https://support.apple.com/en-gb/105082

 

The user may also type “cookies” in the “help” section of their browser to access configuration instructions.

 

TRESSE shall under no circumstances be liable, on any grounds whatsoever, for the content or operation of any social networks, including those that may be linked to the Site.

 

20. INTELLECTUAL PROPERTY, DOMAIN NAME AND WEBSITE

 

TRESSE is the exclusive holder of the intellectual property rights in the following elements, without this list being exhaustive:

 

• On the Items offered on the Site and on trademarks associated with the Items;

 

• On the Site, including its structure, organisation and section headings, visual and graphic identity, design, ergonomics, functionalities, software, text, moving or still images, sounds, know-how, drawings, graphics and any other element comprising the Site;

 

• On databases, their structure and their content, designed and managed by TRESSE for the purposes of publishing the Site;

 

• On all design elements of the Site, whether graphic or technical;

 

• On names, acronyms, logos, colours, graphics or other signs that may be used, created or implemented by TRESSE.

 

TRESSE is also the exclusive owner of the domain name “tresse-paris.com”

 

It is therefore prohibited to reproduce, in any form whatsoever, directly or indirectly, the elements referred to in this article, or to alter the trademarks, patents, names, initials, logos, colours, graphics or other signs appearing on the elements made available on the Site, and more generally to use or exploit these elements other than in the performance of these Terms and Conditions.

 

Accordingly, reproduction or use of all or part of these elements is authorised solely for personal and private use; any reproduction or use of copies made for other purposes is expressly prohibited.

 

21. AMENDMENT OF THE TERMS AND CONDITIONS OF SALE

 

In view of possible changes to the Site and regulations, TRESSE reserves the right to amend the Terms and Conditions of Sale at any time.

 

Only the Terms and Conditions in force at the time the contract is concluded shall be binding on the Customer.

 

Where applicable, the new Terms and Conditions of Sale will be brought to the Customer’s attention by updating the dedicated page on the Site. The Customer expressly agrees to the new version of the Terms and Conditions of Sale by validating a new order.

 

22. APPLICABLE LAW, MEDIATION, DISPUTES

 

These Terms and Conditions are governed by French law. In the event of a dispute, the Customer shall first contact TRESSE to seek an amicable solution by contacting Customer Service.

 

Following a prior written request by the Customer to TRESSE, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to refer a matter to the Mediator, click here.

 

In addition, the European Commission has set up an online dispute resolution platform. The platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

 

Any dispute shall fall under the exclusive jurisdiction of the French courts at the Customer’s place of residence, failing an amicable agreement between the Customer and TRESSE.