Only new, unworn items in their original condition will be refunded or exchanged. The item must be returned in its original packaging or, failing that, in packaging that guarantees equivalent protection, accompanied by the garment’s tag.
You can return your items up to 14 days after the date of receipt of your package.
The entire amount paid for the item concerned will be refunded to the customer, excluding shipping costs, if applicable.
A. To make a return from Metropolitan France and the European Union:
1. You will need to register your return request via our return interface or from your customer account. Select the item(s) you wish to return.
2. Once the return procedure is complete, you will find a prepaid postage label at the bottom of the page. This document will also be sent to you by email once your return request has been processed.
3. In your return package, place the item(s) to be returned and include the return slip.
4. Affix the return slip to your package.
5. Drop off your package at La Poste.
B. To make a return from outside France:
You will need to register your return request via our return interface or from your customer account. Select the item(s) you wish to return.
Returns from outside France can only be sent back by your own means to the following address without acknowledgement of receipt or signature:
LOGVAD Tressé
5 rue du Duremont
59960 Neuville en Ferrain
France
Refunds:
Refunds will be issued automatically within 10 business days after our warehouse receives your package. This period may be extended if we are dealing with a large number of customer service requests.
The refund will be issued via the payment method used for the order.
Exchanges:
If the size or model does not suit you, you can exchange your order for another item.
By using our return interface, select the item(s) you wish to exchange. You can then exchange your item for the same item in another size and/or color or for an item of the same price (subject to availability).
After our warehouse receives your package, we will process the exchange. The exchange will be completed within 2 to 3 business days.
NB
If you decide to return your order by your own means, Tressé declines all responsibility for the package and cannot be held responsible in the event of loss.
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For any questions, our customer service is available Monday to Friday from 10 am to 6 pm, reachable at serviceclient@tresse-paris.com or by phone at 01 42 89 96 63.
